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Here are some of the answers to other people's hair worries, woes and needs from our team of styling experts:

hi i need to buy a hair straightener but i am unsure what are the differences between the cloud 9 and corioliss this is a upgrade from ghd to ????? help: Hi Iqbal. Thanks for getting in touch. Cloud Nine was founded in 2009 by the original founders of ghd and has been revolutionising the world of hair styling. The Cloud NIne range of hairstyling tools features temperature control as well as a secret ingredient which gives shine to your hair every time you use our tools!
Hi there Can someone just please advice me what to do my cloud 9 keeps going on automatic switch off, I don't have the proof of purchase so I cannot send it head office. I see that this is a problem with cloud 9's . I just need a solution. Thanks: Hi Serina. We're sorry to hear about your straighteners. You can find all the details about returns policy on your respective country's customer care page . You can also give your country's customer care team a call and they will be able to help you.
Why does my hair straightener goes to automatic switch off as soon as I switch it on? Does it have a fault, if it is faulty where can I send it to be repaired?: Hi Priya. We're sorry to hear about your straighteners . You can find details where to send your faulty iron on your respective country's customer care page.
How much does the cloud nine cost and where in phoenix,durban can I purchase it?: Hi Zarina, thanks for getting in touch. If you're thinking of purchasing Cloud Nine styling tools in South Africa, you can contact our Customer Care team on +27 (0) 21 552 2369. They will be happy to give you any and all information you require.
My straighteners keep going to automatic switch off as soon as I turn them on. After about 5 seconds. Can you help?: Hi Joanna. Thanks for getting in touch. We're sorry to hear about your straighteners. If you give our Customer Care Team a call on 0845 026 7121 they will be able to help you.
Good day, I just wanna find out with the Cloud nine straightner if my hair is wet if I can do my hair so with the Clodnine straightner?And I also wanna know if Cloudnine will brak off my hair like other straightners: Hi Meagan. Thanks for getting in touch. We do not recommend straightening your hair while it's wet. Make sure you dry your hair first with a blow dryer before straightening it. Our irons feature glossy ceramic plates which are the best type of straightening surface for your hair. They also contain a secret ingredient, giving shine to your hair every time you use it. If you are worried about protecting your hair, we recommend using a heat protection spray or serum in conjunction with your straighteners.
When i use the cloud nine irons my hair gets full of static, is there a way to prevent this from happening? Kind Regards Lori: Hi Lori, thanks for getting in touch! You can prevent static by slowly gliding the iron through your hair once, rather than many times quickly. It would also help to use a lower temperature.
Hi! I recently bought my new C9 iron and I'm loving it. My question is how should I clean it and how often? Will regular water with a damp cloth do or should it be something more gentle or fancy? Thanks!: Hi Maria. Thanks for getting in touch! Before you clean your Iron, make sure it is switched off and cold. The most effective way of cleaning it is actually with a damp clean cloth. This will remove any excess products.
hi! i'm considering buying the micro iron as i have short hair, is the micro iron just as good as the original? thanks !: Hi Georgiana. Thanks for getting in touch. All our irons have the same technology in order to provide the same results. The only difference between the Micro Iron and the other irons is the size and the one-touch temperature control feature.
Hi, I'm an Italian girl, I own a ghd styler but I need to change it, now my hair is curly, frizzy and not very long but I will make them grow. Which straightener would you recommend to me? Thanks for your time: Ciao Alessandra. Thanks for getting in touch. If you have long hair and you want to straighten it quickly, we would recommend the Wide Iron. Its wide plates will allow you to fit more hair in each section. Plus, it has an improved slimline and ergonomic shape, which means it is comfortable to handle.
what temperature do the irons go up to: Hi Zoe. Our irons temperature ranges from 100 to 200 degrees.
Hi! I am interested in trying/buying one of your irons, but am unsure what are differences between the models in your offer. My hair is medium long, trying to grow it longer now. It is thick, lots of it, and it is wavy (not curly). I want it straight and shiny, and I don't want the weather or doing yoga to make it wavy after I have straightened it. I also don't want my hair to be burnt out after using the iron for a long period (as I only use it only every now and then, when I don't have time to go to my hairdresser). Which C9 model should I get? Thank you in advance for answering. Sincerely, Ana-Marija Maric Zagreb, Croatia: Hey Ana-Marija. It sounds like the Wide Iron would best suit your needs. All our Irons come with a One Touch Temperature Control which lets you change the heat settings easily, and the black ceramic plates contain our secret ingredient which will give your hair added shine and sparkle.
Is there a brush that you can put into The O pod?: Hi Craig, The O pod has been designed specifically to be used with The O rollers only. We're constantly looking into new product development and will certainly take your idea into consideration.
The last 2 days my cloud 9 has been giving me issues, everytime I switch it on it goes on automatic switch off, this has never happened before, so what does it mean and why doesnt it want to work when I change the temperatures??: Hi Udell, It sounds like there is a fault with your device. If you ring our Customer Care team on 0845 026 7121 they will be able to sort this out for you.
Hello, my dilemma is that I cannot decide if I want to buy the original Iron or the wide fat iron. My hair is not that thick, but it is long, so I feel I would be able to straighten quicker if I had the thick plate, but is it comfortable to handle, not heavy? What would you suggest? I wont be using it for any curling etc- just straightening.: Hi Nadine! Thanks for getting in touch. If you have long hair and you want to straighten it quickly, we would recommend the Wide Iron. Its wide plates will allow you to fit more hair in each section. Furthermore, the Wide Iron has an improved slimline and ergonomic shape, making it comfortable to handle.
Hi I am looking to buy some Cloud nine Irons and don't know which to go for. I want something that will straighten my hair fairly quickly as I am not one to spend a lot of time. My hair has just been cut and is currently mid shoulder-blade length. I am mixed race so need something that is going to straighten this kind of hair. I want to know which iron would be best. I did buy the medium and larger ones of GHD (I think there were four toyes so probably 2nd and 3rd) which i shared with my daughter, me using the larger ones. If you can advise what is best I can then make the purchase! Many thanks Melanie Harrision: Hi Melanie! Thanks for getting in touch. It seems like the Wide Iron is what you are looking for. You can fit more hair in each section when straightening it, which means you’ll get sleek straight hair even faster. If you have an old hairstyling tool, broken or not, send it us and we’ll give you £20 off of any of our products! Check our website for more information as well as T&C ‘s.
Hi, I am a massive fan and have the wand and wide irons. I am keen on completing my collection and buying The O but worry that my long fine hair will be too fine to hold the velcro rollers as I always struggle to keep these secure. What's your advice? Thanks, Fiona: Hi Fiona! Thanks for the love and loyalty ;) We're glad you are interested in The O! Applying the rollers to long fine hair is easy with the right technique. We'd suggest using one of the wider rollers, taking small sections of hair and spritzing with Amplify Spray for added hold and shine. Then, once the roller is in place, fix with one of the perfect fit clips, designed especially for your type of hair. The hair clip will hold the roller in place, making sure you get perfect results every time.