Careers

Cloud Nine is at the forefront of innovation and quality when it comes to professional hair styling tools.

We’re a fast growing business, and always on the lookout for talented people to join us and develop our UK based team. Creativity and passion run throughout everything we do.

Speculative applications are welcomed. Alternatively, available roles are below. For all career related enquiries please contact [email protected]

Employment Applicant Privacy Notice

Current available positions:

Intern and Entry Level Opportunities - Harrogate

Are you still trying to determine your career direction? Perhaps you are looking for an intern programme that will let you experience the diversity of recruitment or perhaps you’re a recent graduate or aspiring recruiting expert looking for a rewarding career.

For further details please contact – [email protected]

Internal Trade Account Manager

Reporting to the Head of Internal Trade Sales, The Internal Trade Account Manager is responsible for the day to day management and development of existing trade accounts through maintaining regular and professional contact with accounts. The Internal Trade Account Manager will be responsible for meeting KPI’s and targets (which may change in accordance with business requirements) as well as with working alongside Regional Account Managers (RAMs) and Business Development Managers (BDMs) to maximise sales revenue and customer retention.


Required skills:

  • Able to work to aggressive sales targets in a positive collaborating atmosphere
  • Comfortable in delivering KPI’s and Targets
  • Highly self-motivated
  • Excellent communication skills and the ability to plan daily call lists
  • Excellent time-keeping and time-management with the ability to prioritise the workload to ensure all tasks are carried out effectively and deadlines are met
  • Excellent attention to detail and ability to maintain accurate records and documentation
  • Sales Order Processing
  • IT skills, including competent use of Microsoft Office (including Excel, Outlook and PowerPoint)

Closing date for applications – 31st November.

For further details please contact – [email protected]

External Business Development Manager

Reporting to the Head of External Trade Sales, the External Business Development Manager is responsible for the day to day management and development of existing accounts through maintaining regular and professional contact with accounts. The External Business Development Manager is will be responsible for meeting KPI’s and targets (which may change in accordance with business requirements)


Required skills:

  • Previous B2B Sales Experience
  • Able to work to aggressive sales targets in a positive collaborating atmosphere
  • Excellent sales skills & experience of influencing and negotiating at all levels
  • The ability to be a brand advocate and encourage such advocacy in targeted salons
  • Strong academic background with excellent written and verbal communication skills
  • Highly self-motivated
  • Full driving license
  • Excellent time-keeping and time-management with the ability to prioritise the workload to ensure all tasks are carried out effectively and deadlines are met
  • Excellent attention to detail and ability to maintain accurate records and documentation
  • IT skills, including competent use of Microsoft Office (including Excel, Outlook and PowerPoint)

Closing date for applications – 31st November.

For further details please contact – [email protected]

Customer Service Assistant

Here at Cloud Nine we’ve recently relocated to a modern office facility and we’re looking for * motivated, enthusiastic, persuasive* people, who have a strong and professional work ethic to join our rapidly growing Customer Care Team. Full training will be given but as most of your work will be on the telephone, a friendly, inquisitive and helpful telephone manner is essential.

Cloud Nine was established in 2009 to create a new generation of kinder hair styling tools and solutions. Since launch Cloud Nine has fast become one of the most desired professional hair care brands in the market today, residing in over 2000 of the very best UK salons, retailing in Harvey Nichols, ASOS, Selfridges, John Lewis and beyond in 27 carefully selected countries globally.

Due to its unprecedented growth Cloud Nine looks to continue to develop its team and we are now on the search for dynamic team members for Customer Care.


The Role:

Reporting to the Customer Service Manager, this role is to provide an exceptional level of service to Cloud Nine Customers across all channels. You must be able to speak to your Customers in a polite, friendly and efficient way to make each person’s experience one of a kind and genuine via phone, email and social media channels.


Main Duties include (but not limited to):

• Always delivering a high level of service in line with the company guidelines and strategy.

• Communicating on all channels with our customers in a timely and professional manner.

• Carry out all requested tasks and help support other departments when necessary to ensure the Customers receive the best level of service and experience possible.

• Ensuring the Customer Service Manager is kept up to date with any ongoing issues or concerns.

• Advising Customers with product knowledge and expertise to help guide the customer to feel confident in their shopping decision whilst communicating the company policies and procedures.

• Develop customer rapport to defuse escalated complaints and ensuring all cases are revolved.

• Helping the customer with any issues throughout their sales journey, such as product selection, delivery chasing, product registrations and any issues post purchase. Keeping up to date with promotions, product and industry knowledge.

• Assisting the Customer Care Manager with company updates such as CRM systems.

• Achieving individual performance KPI’s agreed by the Customer Service Manager such as Sales targets.

• Maintain accurate records and documentation.


Required Skills:

• Exceptional telephone manner and communication skills.

• A passion to improve each customer experience with natural personality and ability. A self-motivator who works well under pressure in a fast-paced environment.

• Ability to develop a good rapport with the customer quickly.

• Hardworking and confident person who loves working within a team environment.

• IT skills, including competent use of Sage 200 or similar ERP system and Microsoft Office (including Microsoft Outlook and Excel)

• Experience working within a retail and/or customer service environment.

• Excellent time keeping and time management.

• Skills to priotise workload and multitask with accuracy.

• Experience using a CRM system is desired but not essential.

• Interest within the hair and beauty industry.


Job Type: Full-time

Salary: dependant on experience.

Closing date for applications – 22nd August.

For further details please contact – [email protected]

Assistant Brand Manager

Reporting to the Marketing Manager and the Head of Brand/Marketing, the Marketing Assistant is responsible for supporting the brand and marketing team in the creation, planning, execution and tracking of promotional activity and marketing campaigns, both in the UK and Overseas.

Required skills:

  • Previous Marketing/Brand Management experience
  • Comfortable in delivering KPIs and Targets
  • Highly self-motivated, with excellent use of initiative
  • Strong communicator
  • Highly organised with ability to prioritise and manage multiple projects
  • IT Skills including competent use of Microsoft Office (Excel, PowerPoint and Outlook)
  • Google Analytics experience preferable
  • Full driving license

Main duties include, but not limited to;

  • Support Marketing Manager in daily management of ProWorkFlow, ensuring all key projects and tasks are logged, detailed and prioritised in line with overarching business and brand objectives.
  • Update and maintain monthly marketing activity calendar alongside Marketing Manager, Head of Brand and Marketing and Head of National Accounts, manage annual Retailer Marketing plan and budget, ensuring all activity delivers against overarching brand and account-specific targets.
  • Be the Industry ‘eyes and ears’, collating key competitor news, launches and campaigns (both on and offline, and via National Accounts), and industry-wide trends, news and announcements etc, and sharing company-wide via Weekly Report.

Day-to-day contact for;

  • International Distributors
  • PR Agency
  • Internal and External Sales Team

Salary: dependant on experience

Closing date for applications: 3rd September 2019

For further details please contact [email protected]

Got a Question?
Just get in touch

We're here to help! Simply pick up the phone to speak to an expert member of our team or contact us here.

Call us on...

UK 01423 223327

International +44 1423 223327

Email [email protected]

Our office

A2 Hornbeam Square West,
Harrogate
HG2 8PA

Monday

8:45am – 5:15pm

Tuesday

8:45am – 5:15pm

Wednesday

8:45am – 5:15pm

Thursday

8:45am – 5:15pm

Friday

8:45am – 5:15pm

“Service rating : Excellent, fast & efficient.
Product : Quiet motor & sturdy dryer. My hair feels softer & more manageable.”

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