Careers

Cloud Nine is at the forefront of innovation and quality when it comes to professional hair styling tools.

We’re a fast growing business, and always on the lookout for talented people to join us and develop our UK based team. Creativity and passion run throughout everything we do.

Speculative applications are welcomed. Alternatively, available roles are below. For all career related enquiries please contact [email protected]

Employment Applicant Privacy Notice

Current Vacancies

Customer Experience and Conversion Lead

Closing Date: March 18, 2020

The Customer Experience Lead is responsible for shaping the end-to-end experience of the Cloud Nine customer; driving conversion across key stages of customer journey, while ensuring the experience is positive to enable up-sell/loyalty/customer nurturing programmes.

The position will be filled by a strong marketer passionate about customer experience and lifecycle management, with a strong drive and desire to lead at both strategic and operational level.

Job Description

The Customer Experience and Conversion Lead will be accountable for all KPIs across our customer journey. The Head of Customer Experience and Conversion will be responsible for ensuring that customer satisfaction across all engagement points is paramount and will need to embed relevant measurements across a range of events and customer focused activities. It will be critical that this role is filled by a lead with the understanding of a premium brand business, the customer needs and also the ability to work creatively and lead with strategic goals in mind

Responsibilities

  • Customer Experience and Relationship Management
  • Events/Experiential marketing
  • Customer Satisfaction and multi-channel integration
  • Messaging and branding
  • Customer and Competitor Benchmarking
  • Full ownership of key performance indicators relevant to particular stages of customer engagement

Core Skills and Experiences

  • Degree or professional qualification in business or equivalent experience
  • In-depth experience with Sales Force
  • Knowledge of customer experience management approaches and methodologies used in marketing and sales
  • Evidence of strong management, planning, project management and organisational skills, required to manage events, communication campaigns and customer-centric activities
  • Excellent communication (both written and verbal), influencing and negotiation skills, required to cooperate with a wide range of internal and external stakeholders (services, suppliers, team members, etc) combined with driven and assertive personality,
  • Relevant marketing experience, ideally in a customer-centric environment,
  • Experience in customer segmentation and successful communication campaigns, supported by data-analysis and market insight, required to deliver successful customer communication campaigns
  • Experience in people management and team transformation
  • Knowledge and understanding of mass/marketing-communication systems,
  • Ability and experience in setting, monitoring and reporting against targets to key internal stakeholders,
  • Budget management skills with a focus on value for money/return on investment
  • Flexibility and resourcefulness in work

Job Type: Full-time
Salary: dependant on experience.
Closing date for applications – 18th March.
For further details please contact – [email protected]

Email Marketing Manager

Closing Date: February 27, 2020

The Email Marketing Manager will take the lead with our email marketing strategies. The main duties include running email marketing campaigns end-to-end, managing email databases and creating newsletters.

The Email Marketing Manager will have a genuine interest in web technologies and can generate innovative ideas to increase sales.

Job Description

As the Email Marketing Manager you will work within the Content Delivery Team. Your role is to reach customers through email campaigns and inform them about new products, trends and events, styles and guides; ensuring the calendar works seamlessly within the wider content plan.

As the expert of the Email channel you will lead our email technology and integrations across this area.

Responsibilities

  • Input into the Cloud Nine content calendar
  • Identify target audience and grow our email list
  • Design and implement direct email marketing campaigns
  • Write and proofread emails for clarity, grammar and spelling
  • Ensure mobile-friendly email templates
  • Write newsletters including all company updates
  • Upgrade our email templates using graphics, personalisation and advanced features
  • Ensure prompt and accurate communication with clients via email to minimise unsubscribes
  • Create email databases for lead generation
  • Work alongside the Customer Experience team to develop automated and segmented campaigns
  • Analyse campaign performance and suggest improvements
  • Report on sales revenue generated from email marketing efforts
  • Ensure emails follow industry policies and best practices

Core Skills and Experiences

  • Proven work experience as an Email marketing manager or Digital marketing specialist
  • Hands on experience with HTML and content management systems
  • Proficiency in marketing automation technology
  • Knowledge of SEO/SEM and Google Analytics
  • Familiarity with analytical and database tools
  • Excellent written communication and copywriting skills
  • Strong project management skills
  • An ability to work under tight deadlines
  • BSc degree in Marketing or relevant field

Job Type: Full-time

Salary: dependant on experience.

For further details please contact – [email protected]

Junior Digital Designer

Closing Date: February 27, 2020

A junior designer will be ready to develop their existing skills by working with the wider design/creative team on a range of ambitious and innovative projects. Responsible for helping to drive the creative direction of campaigns along with working alongside the production team in delivering a range of timely designed assets for a multitude of platforms.

Job Description

Communication is a big part of the job, so the junior designer must feel confident enough to contribute to the entire creative process. Keeping a finger on the pulse of current trends is also key when moving towards promotion and recognition.

The designer will have a strong understanding of typography, layout, animation and art direction. They will be required to help the team to design and produce the best work possible, in line with the relevant campaign and brand guidelines, all adapted for use across a range of platforms and formats, from social media to web, including print and video.

Responsibilities

  • Offering input to creative meetings and sharing ideas
  • Producing attractive and effective designs for all media
  • Communicating with senior team members to receive feedback
  • Liaising effectively with agencies, country managers and other team members
  • Supporting the team throughout the execution of campaigns and projects

Core Skills and Experiences

  • Good working knowledge of the following tools:
    • InDesign
    • Illustrator
    • Photoshop
    • Video editing tools e.g. After Effects, Premier Pro, etc.
  • Strong written and verbal communication skills
  • Adeptness with leading design software packages
  • A determination to achieve and succeed
  • Some Creative Industry experience
  • The ability to meet deadlines in a high-pressure environment
  • A background of working as part of a design team
  • The ability to see projects through from inception to production
  • Consistency regardless of project size
  • Good organisational skills that support the rest of the team
  • The motivation to maintain and improve design standards
  • Ideally had experience working with printed media
  • The willingness to listen to feedback and use it to improve.

Job Type: Full-time

Salary: dependant on experience.

For further details please contact – [email protected]

SEO Specialist

Closing Date: February 27, 2020

The SEO Specialist is responsible for the development and implementation of effective search engine optimisation (SEO) strategies across the Cloud Nine global websites.

SEO Specialist is an analytical and perceptive professional who is a skilled communicator and able to collaborate with various teams. Current knowledge of up to date SEO practices and techniques is essential to this role.

Job Description

This SEO expert is responsible for managing all SEO activities such as Technical SEO (incl. website performance and accessibility across all devices), On-page SEO, an SEO and keyword based content strategy and outreach / link building – all aimed to increase rankings on all major search networks and across multiple international locations.

The main objective of this role is to maintain and climb the organic rankings whilst ensuring that the website’s content is search-engine friendly, optimised to increase our company’s profitability and represents the core brand guidelines and personality.

Working alongside the marketing and content delivery team; the SEO specialist will perform keyword research feeding further opportunities into the plan and providing wider insights to the marketing team.

Responsibilities

  • Execute tests, collect and analyse data and results, identify trends and insights in order to achieve increased rankings across the search platforms
  • Ongoing Technical SEO improvements and management of website performance and accessibility e.g. speed, crawlability, etc
  • SEO website migration process
  • Optimise copy and landing pages for search engine marketing
  • Perform ongoing keyword discovery, expansion and optimisation
  • Research and implement search engine optimisation recommendations – On Page and otherwise
  • Research and analyse competitor tactics and provide strategies to win against the competition
  • Develop and implement link building strategy
  • Develop and maintain digital PR relationships for outreach / links
  • Work with the development team to ensure SEO best practices are properly implemented on newly developed code
  • Work with editorial and marketing teams to drive SEO in content creation and content programming
  • Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

Core Skills and Experiences

  • Proven SEO experience, ideally within eCommerce
  • Solid understanding of performance marketing, conversion, and online customer acquisition
  • In-depth experience with website analytics tools (e.g., Google Analytics, WMT, SEM tools)
  • Working knowledge of HTML, CSS, and JavaScript development and constraints
  • Knowledge of ranking factors and search engine algorithms
  • Up-to-date with the latest trends and best practices in SEO and SEM
  • BS/MS degree in a quantitative, test-driven field (or relevant education)

Job Type: Full-time

Salary: dependant on experience.

For further details please contact – [email protected]

Website Administrator

Closing Date: February 27, 2020

The Website Administrator maintains, and project manages the family of Cloud Nine websites by being a central resource to the global sales and marketing teams. They are the ‘go-to’ person to brief business requirements into the central digital team. The Web Administrator briefs the relevant parties (teams within Cloud Nine, international teams, agency suppliers) on functionality, appearance, content, and performance. They maintain and update the daily changing parts of the website, tweaking the design and adding new sections.

Job Description

The Website Administrator’s primary objective is to ensure the smooth running of the digital department by project managing and delivering excellent communication across the board.

This position is at the heart of the global digital team and the Website Administrator should be the first line of support for any website issues both in the UK and Internationally.

Responsibilities

  • Ensure creation and delivery of the website pages and content
  • Maintain and continue to assist with the development of the new website
  • Ensuring all new products are set up, product information is coded correctly and kept up to date
  • Optimising product feeds
  • Assisting with social media
  • Act as a first line of support for website issues
  • Manage all aspects of external third-party support for the website
  • Bulk updating of data on the platform
  • Developing our websites payment methods, API’s and plugins
  • Maintain website - liaise with managers ensuring an up to date website including products, promotions and events
  • Managing internal requests for uploading and editing web content
  • Monitor effectiveness to ensure website meets all customer needs
  • Manage and review all third-party suppliers, agencies and partners

Core Skills and Experiences

  • Excellent written and communication skills
  • Previous experience in website management
  • Experience at project management within the digital industry/ecommerce
  • Excellent organisational skills.


Job Type: Full-time

Salary: dependant on experience.

For further details please contact – [email protected]

Intern and Entry Level Opportunities - Harrogate

Are you still trying to determine your career direction? Perhaps you are looking for an intern programme that will let you experience the diversity of recruitment or perhaps you’re a recent graduate or aspiring recruiting expert looking for a rewarding career.

For further details please contact – [email protected].

Got a Question?
Just get in touch

We're here to help! Simply pick up the phone to speak to an expert member of our team or contact us here.

Call us on...

UK 01423 223327

International +44 1423 223327

Email [email protected]

Our office

A2 Hornbeam Square West,
Harrogate
HG2 8PA

Monday

8:45am – 5:15pm

Tuesday

8:45am – 5:15pm

Wednesday

8:45am – 5:15pm

Thursday

8:45am – 5:15pm

Friday

8:45am – 5:15pm

Back to top
Up arrow

0

Shopping Bag

Sub Total
£0.00
Shipping (Estimated)
£0.00
Total
£0.00