Careers

Cloud Nine is at the forefront of innovation and quality when it comes to professional hair styling tools.

We’re a fast growing business, and always on the lookout for talented people to join us and develop our UK based team. Creativity and passion run throughout everything we do.

Speculative applications are welcomed. Alternatively, available roles are below. For all career related enquiries please contact [email protected]

Employment Applicant Privacy Notice

Current available positions:

Intern and Entry Level Opportunities - Harrogate

Are you still trying to determine your career direction? Perhaps you are looking for an intern programme that will let you experience the diversity of recruitment or perhaps you’re a recent graduate or aspiring recruiting expert looking for a rewarding career.

For further details please contact – [email protected]

Customer Service Assistant

Here at Cloud Nine we’ve recently relocated to a modern office facility and we’re looking for * motivated, enthusiastic, persuasive* people, who have a strong and professional work ethic to join our rapidly growing Customer Care Team. Full training will be given but as most of your work will be on the telephone, a friendly, inquisitive and helpful telephone manner is essential.

Cloud Nine was established in 2009 to create a new generation of kinder hair styling tools and solutions. Since launch Cloud Nine has fast become one of the most desired professional hair care brands in the market today, residing in over 2000 of the very best UK salons, retailing in Harvey Nichols, ASOS, Selfridges, John Lewis and beyond in 27 carefully selected countries globally.

Due to its unprecedented growth Cloud Nine looks to continue to develop its team and we are now on the search for dynamic team members for Customer Care.


The Role:

Reporting to the Customer Service Manager, this role is to provide an exceptional level of service to Cloud Nine Customers across all channels. You must be able to speak to your Customers in a polite, friendly and efficient way to make each person’s experience one of a kind and genuine via phone, email and social media channels.


Main Duties include (but not limited to):

• Always delivering a high level of service in line with the company guidelines and strategy.

• Communicating on all channels with our customers in a timely and professional manner.

• Carry out all requested tasks and help support other departments when necessary to ensure the Customers receive the best level of service and experience possible.

• Ensuring the Customer Service Manager is kept up to date with any ongoing issues or concerns.

• Advising Customers with product knowledge and expertise to help guide the customer to feel confident in their shopping decision whilst communicating the company policies and procedures.

• Develop customer rapport to defuse escalated complaints and ensuring all cases are revolved.

• Helping the customer with any issues throughout their sales journey, such as product selection, delivery chasing, product registrations and any issues post purchase. Keeping up to date with promotions, product and industry knowledge.

• Assisting the Customer Care Manager with company updates such as CRM systems.

• Achieving individual performance KPI’s agreed by the Customer Service Manager such as Sales targets.

• Maintain accurate records and documentation.


Required Skills:

• Exceptional telephone manner and communication skills.

• A passion to improve each customer experience with natural personality and ability. A self-motivator who works well under pressure in a fast-paced environment.

• Ability to develop a good rapport with the customer quickly.

• Hardworking and confident person who loves working within a team environment.

• IT skills, including competent use of Sage 200 or similar ERP system and Microsoft Office (including Microsoft Outlook and Excel)

• Experience working within a retail and/or customer service environment.

• Excellent time keeping and time management.

• Skills to priotise workload and multitask with accuracy.

• Experience using a CRM system is desired but not essential.

• Interest within the hair and beauty industry.


Job Type: Full-time

Salary: dependant on experience.

Closing date for applications – 22nd August.

For further details please contact – [email protected]

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Call us on...

UK 01423 223327

International +44 1423 223327

Email [email protected]

Our office

A2 Hornbeam Square West,
Harrogate
HG2 8PA

Monday

8:45am – 5:15pm

Tuesday

8:45am – 5:15pm

Wednesday

8:45am – 5:15pm

Thursday

8:45am – 5:15pm

Friday

8:45am – 5:15pm

“Service rating : I ordered two items, but only one was delivered. I emailed to enquire about the second one and my email was answered within about half an hour and a replacement arrived two days later.
Product : Straightens really well, and impressed with all the extras included.”

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