cloudninehair.com puts the safety and security of our customers first. As a result, we have a number of online security measures in place to ensure that our transaction process is extremely safe and that our customers’ information is secure.
When buying or selling online, caution must always be exercised. The majority of online transactions are completed without incident, so simply follow the guidelines below to help ensure that your online shopping experience is as safe and secure as possible:
Yes – you can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
cloudninehair.com accepts the following cards:
Visa MasterCard/EuroCard JCB Switch/Maestro
It is not uncommon for a request for payment card authorisation to fail a couple of times before the card is finally authorised. If we are experiencing difficulties taking payment from you, you will not receive an order confirmation number and you will be asked to re-enter your card details. You are always welcome to submit new credit card information to us for a particular order.
You will receive a confirmation email from us detailing the specifics of your order. This will be sent to the email address given when you placed your order online.
Got a Question?
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We're here to help! Simply pick up the phone to speak to an expert member of our team or contact us here.
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UK 0845 026 7121
International +44 1943 811310
“Service rating : I recently purchased a cloud 9 from my hairdressers @£159.00 and I registered the item as stated in instructions only to find that there was a sale on this product less £30.00. I brought this to the hairdresser attention which sold me the product and they very quickly gave me £30.00...”