Privacy Policy

Master Distributor Ltd trading as Cloud Nine

Privacy Policy and Cookie Policy 28th May 2020

Background:

Master Distributor Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of all our customers and everyone who visits Our Site and will only collect and use information in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site or any other dealings you have with Us. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

  1. Definitions and Interpretation In this Policy the following terms shall have the following meanings:
    “Account”
    means an account required to access and/or use certain areas of the features of Our site;
    “Cookie”
    means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;
    “Our Site”
    means this website, displayed at www.cloudninehair.com and any other URL;
    “UK and EU Cookie Law”
    means the relevant parts of the Privacy and Electronics Communications (EC Directive) Regulations 2003 as amended in 2004,2011 and 2015; and
    “We/Us/Our”
    means Master Distributor Ltd, a limited company registered in England under 07079855 whose registered address is Sanderson House, Station Road, Horsforth, Leeds, LS18 5NT, and whose main training address is A2, Hornbeam Square West, Hornbeam Park, Harrogate, North Yorkshire, HG2 8PA.

  2. Information About Us
    1. Our Site is owned and operated by Master Distributor Ltd, a limited company registered in England under 07079855, whose registered address is Sanderson House, Station Rd, Horsforth, Leeds, LS18 5NT and whose main trading address is A2, Hornbeam Square West, Hornbeam Park, Harrogate, North Yorkshire, HG2 8PA.
    2. Our data protection officer is Adie Speight who can be contacted at [email protected]
    3. We are registered under the Information Commissioner’s Office under registration number ZA217818.

  3. Scope – What Does This Policy Cover?This Privacy Policy applies only to your dealings with us as a customer or potential customer, or to your use of Our Site. It does not extend to any websites that are linked to or from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

  4. What Data Do We Collect?Some data will be collected automatically by Our Site (for further details, please see section 12 on Our use of Cookies), other data will only be collected if you voluntarily submit it, for example, when signing up for an Account. Depending upon our interactions with you and your use of Our Site, We may collect some or all of the following data:

    1. Name;
    2. date of birth;
    3. gender;
    4. business/company name;
    5. job title;
    6. profession;
    7. contact information such as email addresses and telephone numbers;
    8. demographic information such as post code, preferences and interests;
    9. financial information such as credit / debit card numbers;
    10. IP address (automatically collected);
    11. web browser type and version (automatically collected);
    12. operating system (automatically collected);
    13. a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);

  5. How Do We Use Your Data?
    1. All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) and other applicable data protection laws. For more details on security see section 6, below.
    2. The law defines “personal data” as any information relating to an identified or identifiable natural person (a data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
    3. We use your data to provide the best possible products and services to you. This includes:
      1. Providing and managing your Account;
      2. Providing and managing your access to Our Site;
      3. Personalising and tailoring your experience on Our Site;
      4. Supplying Our products and services to you;
      5. Personalising and tailoring Our products and services for you;
      6. Responding to communications from you;
      7. Supplying you with emails e.g. newsletters, alerts, birthday wishes etc. that you have subscribed to (you may unsubscribe or opt-out at any time by using the Unsubscription link within the footer of the emails or by contacting our customer service department via [email protected] );
      8. Market research;
      9. Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;

    4. In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the products and services We can provide you without your consent for Us to be able to use such data.
    5. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on Our products AND/OR services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and other applicable laws.
    6. Under applicable data protection laws we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
      1. you have given consent to the processing of your personal data for one or more specific purposes;
      2. processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
      3. processing is necessary for compliance with a legal obligation to which we are subject;
      4. processing is necessary to protect the vital interests of you or of another natural person;
      5. processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
      6. processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

  6. How and Where Do We Store Your Data?
    1. We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it. In any event, We will conduct an annual review to ascertain whether we need to keep your data. Data retention is defined as the retention of data for a specific period of time and for back up purposes. We shall not keep any personal data longer than necessary, but acknowledge that this will be dependent on the different types of documents and data that we have responsibility for. As such, our general data retention period shall be for a period of 6 years.
    2. Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).
    3. Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use industry standard encryption technologies when collecting or transferring customer credit card information exchanged with our Site server - all your card details are passed from your browser to our secure payment gateway using secure sockets layer (SSL) encryption. Our payment gateway providers use secure sockets layer (SSL) encryption system. All other information transferred is conducted through a secure connection. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. All information provided through the Site is stored on servers located in the EEA. It will be processed by staff operating in the UK who work for Cloud Nine. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. Cloud Nine will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this Privacy Policy.
    4. Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

  7. Do We Share Your Data?
    1. We may share your data with other companies in Our group. This includes Our subsidiaries AND/OR Our holding company and its subsidiaries, and would principally be shared for sales and product reporting purposes.
    2. We may contract with third parties to supply products and services to Us, or to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. We currently contract with the following categories of third parties:-
      1. Payment Gateway providers
      2. Software houses for ERP, WMS, CRM and Carrier facilitation and associated third party support providers
      3. Web Development Agencies
      4. Web Hosting and Ecommerce Services
      5. Carrier & Freight Providers
      6. Bank, Credit Card and Financial Institutions

    3. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
    4. In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

  8. What Happens If Our Business Changes Hands?
    1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will be permitted to use the data for the purposes for which it was originally collected by Us.
    2. n the event that any of your data is to be transferred to a new business owner, you will be informed of the changes.

  9. How Can You Control Your Data?
    1. When you submit information to Us, you may be given options to restrict Our use of your data. We aim to give you strong controls on Our use of your data (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details AND/OR by managing your Account).
    2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

  10. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it
    1. You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
    2. You may restrict your internet browser’s use of Cookies. For more information, see section 12.
    3. Where our lawful basis for processing your personal data is consent, you may withdraw your consent for Us to use your personal data as set out in section in 5 at any time by contacting Us using the details set out in section 15. However, you acknowledge this may limit Our ability to provide the best possible products and services to you.

  11. How Can You Access Your Data? You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details at [email protected] or using the contact details below in section 15.

  12. What Cookies Do We Use and What For?
    1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. For more details, please refer to section 5, above, and to section 12.6 below. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.
    2. By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Site to:
      1. place advertisements for our products on other external sites. We do this by allowing third parties including Google and Adserve to place cookies on our Site which allows them to identify your visit to our Site and preferences shown whilst on it, and your visits to subsequent third party websites in their adserving network. This allows us to serve tailored advertisements to you on those third party websites based on the information we have collected on your interests whilst you were visiting our Site.
      2. help the Site to function correctly and ensure that the ‘add to bag’, navigation and country site settings are maintained.
      3. monitor the Site’s performance and ensure that we deliver a fast browsing experience.
      4. allow you to share content with social networks, express interest in content and connect with your social media networks.
      5. to allow us to collect anonymous data about Site usage to help us improve the usability, content and user experience of the Site. This includes site analytics cookies such as Google Analytics. We also use Google Analytics to collect information about your online activity on the Site, such as the web pages you visit, the links you click, and the searches you conduct on the Site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the site from and the pages they visited. For more information about the information gathered using Google Analytics please visit http://www.google.com/intl/en_uk/analytics/tos.html
      6. to assess third party conversion by allowing us to collect anonymous data about how our marketing is performing.

      For more details, please refer to section 5, above, and to section 12.6 below. These Cookies are not integral to the functioning of Our Site.

    3. All Cookies used by and on Our Site are used in accordance with current data protection law
    4. Before any Cookies are placed on your computer or device subject to section 12.2 AND/OR section, you will be shown a pop-up/message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
    5. Certain features of Our Site depend on Cookies to function. Data protection law deems these Cookies to be “strictly necessary”.
    6. Your consent will not be sought to place necessary Cookies. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 12.11, but please be aware that Our Site may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
    7. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
    8. Other cookies include preference cookies, statistics cookies and marketing cookies, as follows:-
      1. Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
      2. Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
      3. Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

    9. Our Site uses analytics services provided by Google Universal Analytics; Google Advance E-Commerce Tracking; Facebook Insights. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
    10. The analytics service(s) used by Our Site use(s) Cookies to gather the required information. Some of these Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent.
    11. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
    12. You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
    13. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

  13. Summary of Your Rights under GDPR Under the GDPR, or the Data Protection Act 2018 in the UK, you have:

    1. the right to request access to, deletion of or correction of, your personal data held by Us;
    2. the right to complain to a supervisory authority (which in the UK is the Information Commissioner’s Office: www.ico.org.uk);
    3. be informed of what data processing is taking place;
    4. the right to restrict processing;
    5. the right to data portability;
    6. object to processing of your personal data;
    7. rights with respect to automated decision-making and profiling (see section 14 below).

    To enforce any of the foregoing rights or if you have any other questions about Our Site or this Privacy Policy, please contact Us using the details set out in section 15 below.

  14. Automated Decision-Making and Profiling
    1. It is not our policy to carry out automated decision-making and profiling; however in the event that We were to use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on You, You have the right to challenge such decisions under data protection law, requesting human intervention, expressing your own point of view, and obtaining an explanation of the decision from Us.
    2. The right described in section 14.1 does not apply in the following circumstances:
      1. The decision is necessary for the entry into, or performance of, a contract between the You and Us;
      2. The decision is authorised by law; or
      3. You have given your explicit consent.

    3. Where We use your personal data for profiling purposes, the following shall apply:
      1. Clear information explaining the profiling will be provided, including its significance and the likely consequences;
      2. Appropriate mathematical or statistical procedures will be used;
      3. Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
      4. All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

  15. Contacting Us If you have any questions about Our Site or this Privacy Policy, please contact Us by email at Adie Speight, by telephone on +44 1423 223327 or by post at A2, Hornbeam Square West, Hornbeam Park, Harrogate, North Yorkshire, HG2 8PA. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 11, above).

  16. Changes to Our Privacy Policy We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

    Klarna

    In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. Klarna will act as a data controller in their own right in providing such services and we are not responsible for their handling of your data.

    General information on Klarna can be found here. Your personal data is handled in accordance with the information in Klarna’s privacy policy.

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Our office

A2 Hornbeam Square West,
Harrogate
HG2 8PA

Monday

8:45am – 5:15pm

Tuesday

8:45am – 5:15pm

Wednesday

8:45am – 5:15pm

Thursday

8:45am – 5:15pm

Friday

8:45am – 5:15pm

“The best hair straighteners I have ever used, quick and easy purchase, next day delivery cant beat it”

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