Recycling Service - T&C’s

The Cloud Nine Iron Recycling Service - Terms and Conditions

1. Cloud Nine*, subject to these terms and conditions, is offering a ‘Recycling Service’, whereby we will WEEE recycle your current or old hair straightening iron (the “Product”), from any brand, for and on behalf of you, (being a person aged 18 or over, who is resident and living in the United Kingdom at the time of sending the Product to Cloud Nine).

2. This service will be free of charge, whereby Cloud Nine will provide a pre-paid postal label for you to use – accessible via www.cloudninehair.com/recycle.

3. There is no restriction on the age of the Product you are sending to us to recycle.

4. Subject to these terms and conditions, there is no limit to the amount of Products you wish to send to Cloud Nine, as part of this service.

5. If you have sent your Product(s) to Cloud Nine on your own accord, without using the Cloud Nine pre-paid label, we cannot guarantee that we will include the Product(s) as part of this service.

6. It is your responsibility to track the parcel, if you so wish. Cloud Nine does not accept any liability for any lost Product(s).

7. Although we will be under no obligation to track, or inform you of your Product(s)’s journey through our recycling process; where possible your Product(s) will be either refurbished for potential re-use and/or onward sale, or its parts, again where possible, will be re-used. If in the event neither can be achieved due to safety or resource constraints, we will endeavour to WEEE recycle all remaining Products received through this service.

8. You agree that, by sending your Product(s) to Cloud Nine, you are transferring the ownership of such Product(s) and the rights to use such Product(s) to Cloud Nine.

9. [For the avoidance of doubt, the Cloud Nine Recycling Service is a standalone service, which should be viewed as being completely separate to our Cloud Nine [In-Warranty Returns process], (https://www.cloudninehair.com/website-returns), or our [Cloud Nine Repair Service process], (4.0. https://www.cloudninehair.com/terms-and-conditions-of-sale). If you have any doubts or concerns over which process to follow and therefore which terms and conditions apply, please do not hesitate to contact our Customer Services by email ([email protected]) or phone (01423 223327).

10. This service is offered to individual consumers only and is not offered to any firm, company or partnership in any form of commercial arrangement.

11. Cloud Nine reserves the right to withdraw this service, at any time, without notice.

12. *Cloud Nine is a trading name of Master Distributor Limited (a company registered in England and Wales under company name 07079855), whose registered office is Sanderson House, Station Road, Horsforth, Leeds LS18 5NT.

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Our office

A2 Hornbeam Square West,
Harrogate
HG2 8PA

Monday

8:45am – 5:15pm

Tuesday

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Wednesday

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Thursday

8:45am – 5:15pm

Friday

8:45am – 5:15pm

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