Terms and Conditions of Sale

These terms and conditions and your use of the website are governed by English Law and by any contracts are in agreement to the exclusive jurisdiction of the English Court. This does not affect your statutory rights.


1.1 When the phrases listed below are used in the below T&C’s, they are defined as follows:

(a) Order: your order for Products or Goods via the Cloud Nine website;

(b) Cloud Nine Website: www.cloudninehair.com

(c) Products: The Items that We are supplying to you;

(d) T&C’s: the terms and conditions detailed in this document; and

(e) We/Our/Us: Master Distributor Limited, trading as Cloud Nine, of A2 Hornbeam Park West, Harrogate, HG2 8PA.


This document contains the Terms and Conditions of sale, whereby we supply goods to you. The T&C’s outlined comprise the agreement between you and Us and when an Order is placed the customer is entering into a legally binding contract.

Upon completion of delivery of an Order, the Products are your responsibility. The contract between the company and the consumer starts on the signature of delivery with our courier service.

Upon receipt of your order, we advise that Products are checked against the delivery slip. In the case of any discrepancy or damage, please contact us as soon as possible.

If your product is faulty or not as described, action will be taken in accordance with legal requirements. For advice on your legal rights, please visit your local’s Citizens’ Advice Bureau or Trading Standards Office. These T&C’s do not affect your legal rights.

When an order is placed, this does not consider acceptance of the order by Us. Therefore, if for any reason we are unable to fulfil your order we reserve the right to cancel an order prior to delivery if stock is unavailable. In this instance, you will be contacted as soon as possible and offered a refund or like-for-like item of equal value.

The contact between the company and the consumer starts on the signature of delivery with our courier service.

We reserve the right to revise these T&C’s at our discretion.


All Cloud Nine products are covered under a standard warranty period dependant on the product purchased and / or if the extended warranty has been activated by registration of the product by the consumer.

Our Warranty covers the repair or replacement (at Cloud Nine’s discretion) of your product if it has developed a fault due to manufacturing defects, for the duration of your Warranty period, as set out below.

This Warranty is not applicable in the circumstances detailed in clause 3.1

All Irons, All Curlers 1 year 3 years
The Airshot, The O 1 year 1 year
White Label & Professional Use Products Null 1 year

(a) The Warranty becomes effective at the date of purchase (or date of delivery if later).

(b) An original, valid proof of purchase may be required before any work can be carried out on the product in line with our standard warranty

(c) An original, valid proof of purchase is required to verify the extended Warranty period.

(d) To qualify for extended warranty, the item must
be registered with Cloud Nine within 14 days of purchase.

(e) The repair or replacement of our product under
Warranty will not extend the period of Warranty.

(f) If any component is no longer available (e.g. limited edition products, colour variations or discontinued product lines), we will provide a suitable replacement of equal value.

(g) We reserve the right to issue administration
fees or postage charges (at our discretion) associated with Warranty claims.


The Warranty period is not applicable to any product defect resulting from:

(a) Fair or reasonable wear and tear, including parts that may wear over time (e.g. plugs, wires, fuses etc)

(b) Accidental damage; negligence by you or any
associated party; deviant storage or operating conditions.

(c) Non-observance of the user instructions detailed in the user manual enclosed in all products.

(d) Alteration, repair or interference by you or any third party.

(e) Cosmetic damage.

(f) Damage caused by operating Cloud Nine product outside Cloud Nine’s published guidelines.

(g) Use of a Cloud Nine product for anything other than normal domestic use in the country in which it was purchased.

Cloud Nine reserve the right to void any Warranty claim on the conditions in 3.2.


(a) removal or tampered with product identificationand tracking numbers including all QR codes, Bar Codes and Serial numbers.

(b) If Cloud Nine has information to suggest that the product has been stolen or is counterfeit

This does not affect your statutory rights.


If any defect arises on a product outside of the Warranty period, or a product that can incur accidental damage, where possible we may offer an official Cloud Nine repair service. The cost of this service is at our discretion and cannot be guaranteed.

If a Repair Service is required out on a Limited Edition or Discontinued Product, we cannot guarantee a repair will be possible. In this instance, we reserve the right to offer a like-for-like repair item but cannot guarantee consistency in colour.


Gift Cards are redeemable exclusively for Products and Goods on cloudninehair.com, with the exclusion of purchasing additional gift cards. Gift Cards cannot be exchanged for cash or refunded.

When a purchase is made using a Gift Card, no change will be given. Any remaining balance may be redeemed against future purchases.

If an order made using a Gift Card is returned or exchanged, any remaining balance will be debited to the Gift Card balance.

Gift Cards are valid for 12 months following the date of purchase.

Upon expiry, any remaining balance will be lost.

Gift Cards must be redeemed in the same country in which it was purchased. For example, a gift card purchased on Cloud Nine UK can only be redeemed against products on the Cloud Nine UK website.


Promotions, Discounts and Voucher codes redeemable on the Cloud Nine website are not valid in conjunction with any other offer or promotion. Only one promotional code can be used per order.

Minimum spends do apply for certain discount codes.

It is not possible to apply a Promotional Code or Discount to an Order after the order has been placed.


We reserve the right to change our prices at our discretion. The price of the product at the time an order is placed and accepted will remain in force.

All prices are inclusive of VAT.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

· Pay later.

· Pay in 3.

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.


It is your right to cancel the contract at any time during the period from which the Order is placed until 14-days after receipt of the order. If you intend to cancel your contract, please contact Customer Service within 14 days of receiving the parcel, you then have a further 14 days to return the order back to us with proof of postage.

A refund equal to the price paid for the Order will be debited back to your original payment method within 14 business days of receiving your return.


If you contact us within 1 hour of placing your order to either cancel or amend your order we will do our very best to action your request.

If your order has already been collected by the courier please see the ‘Cancellation Rights’ above.


All data and personal information provided by you to Us will be handled in accordance with our Privacy Policy.


If you require any further information or wish to submit a complaint, please contact our customer service team:

Master Distributor Ltd.
T/A: Cloud Nine
A2, Hornbeam Square West,
Hornbeam Park,

Email: [email protected]

Telephone: 01423 223327

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UK 01423 223327

International +44 1423 223327

Email [email protected]

Our office

A2 Hornbeam Square West,


8:45am – 5:15pm


8:45am – 5:15pm


8:45am – 5:15pm


8:45am – 5:15pm


8:45am – 5:15pm

“Quick and easy to use website however I was more impressed with the help of their customer service department in answering a query that I had.”

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