Terms and Conditions of Sale


1.1 When the phrases listed below are used in the below T&C’s, they are defined as follows:

(a) Order: your order for Products or Goods via the Cloud Nine website;

(b) Cloud Nine Website: www.cloudninehair.com

(c) Products: the Items that We are supplying to you;

(d) T&C’s: the terms and conditions detailed in this document; and

(e) We/Our/Us: Master Distributor Limited, trading as Cloud Nine, of Hornbeam Park West, Harrogate, HG2 8PA.


This document contains the Terms and Conditions of sale, whereby we supply goods to you. The T&C’s outlined comprise the agreement between you and Us when an Order is placed.

We reserve the right to revise these T&C’s at our discretion.

Upon completion of delivery of an Order, the Products are your responsibility.

Upon receipt of your Order, we advise that Products are checked against the delivery slip. In the case of any discrepancy or damage, please contact us within 7 days of receipt.

If your product is faulty or not as described, action will be taken in accordance with legal requirements. For advice on your legal rights, please visit your local’s Citizens’ Advice Bureau or Trading Standards Office. These T&C’s do not affect your legal rights.

When an Order is placed, this does not constitute to acceptance of the Order by Us. Therefore, if for any reason we are unable for to fulfill your Order, you will be informed and the Order will not be processed.

We reserve the right to cancel an Order prior to delivery due if we are unable to fulfill the order or if stock is unavailable. In this instance, you will be contacted as soon as possible and offered a refund or like-for-like item of equal value.


In addition to your legal rights in relation to faulty or not as described Products; We warrant that upon receipt of your Product and for the period set out below, the Products will be free from defects. This Warranty is not applicable in the circumstances detailed in clause 3.1.

1 year 2 years The Original Iron, The Wide Iron, The Touch Iron
1 year 1 year The Micro Iron
1 year 1 year Wands & Curlers
1 year 1 year Hairdryer
6 months 6 months Accessories/Styling Products

3.1 The Warranty period is not applicable to any Product defect resulting from;

(a) fair or reasonable wear and tear

(b) accidental damage; negligence by you or any associated party; deviant storage or operating conditions

(c) non-observance of the user instructions detailed in the user manual enclosed in all products

(d) alteration, repair or interference by you or any third party

(e) Replacement Irons

If any defect arises on a Limited Edition or Discontinued Product; within the Warranty period: we will provide a suitable replacement of equal value. However, the colour of the replacement product may differ to the original item.


If any defect arises on a product outside of the Warranty period, or a product that can incur accidental damage, where possible we may offer an official Cloud Nine repair service. The cost of this service is at our discretion and cannot be guaranteed.

If a Repair Service is required out on a Limited Edition or Discontinued Product, we cannot guarantee a repair will be possible. In this instance, we reserve the right to offer a like-for-like repair item but cannot guarantee consistency in colour.


Gift Cards are redeemable exclusively for Products and Goods on cloudninehair.com, with the exclusion of purchasing additional gift cards.

Gift Cards cannot be exchanged for cash or refunded.

When a purchase is made using a Gift Card, no change will be given. Any remaining balance may be redeemed against future purchases.

If an order made using a Gift Card is returned or exchanged, any remaining balance will be debited to the Gift Card balance.

Gift Cards are valid for 12 months following the date of purchase.

Upon expiry, any remaining balance will be lost.

Gift Cards must be redeemed in the same country in which it was purchased. For example, a gift card purchased on Cloud Nine UK can only beredeemed against products on the Cloud Nine UK website.


We reserve the right to change our prices at our discretion. The price of the product at the time an order is placed and accepted will remain in force.

All prices are inclusive of VAT.


Promotions, Discounts and Voucher codes redeemable on the Cloud Nine website are not valid in conjunction with any other offer or promotion.

Only one promotional code can be used per order.

It is not possible to apply a Promotional Code or Discount to an Order after the order has been placed.


It is your right to cancel the contract at any time during the period from which the Order is placed, until 14-days after receipt of the order. If you wish to cancel your Order, please visit our internet returns instructions and return the product within 14 days of receipt.

A refund equal to the price paid for the Order will be debited back to your original payment method within 14 days of receiving your return.

Note: Monogrammed irons cannot be returned for a refund unless faulty within 14 days.


All data and personal information provided by you to Us will be handled in accordance with our Privacy Policy.


If you require any further information or wish to submit a complaint, please contact our customer service team:

Master Distributor Ltd.
T/A: Cloud Nine
A2, Hornbeam Square West,
Hornbeam Park,

Email: info@cloudninehair.com

Telephone: 01423 223327

Got a Question?
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Call us on...

UK 01423 223327

International +44 1423 223327

Email info@cloudninehair.com


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