Two Year Warranty*
1.1. This document sets out the Terms and Conditions (“Terms”) that apply to participation in the Cloud Nine Iron Exchange.
1.2. The Promoter is CNIL Ltd, trading as Cloud Nine, A2 Hornbeam Square West, Harrogate, HG2 8PA.
1.3. The Promoter reserves the right to change these Terms at any time and to communicate the changes to participants by updating these Terms on www.cloudninehair.com.
1.4. By participating in this promotion, all participants will be deemed to have accepted and agreed to be bound by these Terms.
2.1 To participate in The Cloud Nine Iron Exchange for Professional product or Retail product uses, participants are required to have an active professional, partnership or trade account with Cloud Nine, trading at CNIL Ltd.
2.2 Cloud Nine offers the opportunity to recycle your current Straighteners, from any brand, in return for £20 account credit which can be used against any Cloud Nine electrical tool.
2.3 This offer applies to Cloud Nine Iron purchases made using your Cloud Nine account in the last 6 months. This will be cross-checked against the number of exchange irons returned to us. If the number of returned Exchange Irons is more than the number of Cloud Nine Irons purchased through your Cloud Nine account in the last 6 months, account credit will be withheld.
2.4 To participate in The Cloud Nine Iron Exchange, participants are required to:
a) Return their old Iron to the Cloud Nine Exchange Department. All returns must be accompanied by an official Cloud Nine Iron Exchange form. All fields must be completed.
b) Participants may extend this offer to their retail customers, using above mechanism. If they choose to do so. All trade-in straighteners must be tied to a product purchased and to the participating customer. All details, including the purchasers name and email address, must be completed on the Iron Exchange From.
c) All participant details provided on The Iron Exchange From will be verified for authenticity. If the details provided are unable to be verified or deemed fraudulent, account credit will be withheld.
d) Exchange Irons must be returned to the address provided using the postal bag provided. Tracked or recorded delivery is recommended, and proof of delivery must be kept in case of any delivery queries or lost parcels. We cannot accept liability for lost packages and credit will be withheld if an item is not received.
e) Upon receipt of the return and required accompaniments, we will credit your account within 28 working days.
f) Refunds are not available. This offer cannot be exchanged for cash. Credits will be applied to your account.
2.5 This offer applies to the following Cloud Nine electrical tools:
a) Professional product: The White Label Original Iron, The White Label Wide Iron (for Professional Use Only)
b) Retail product: The Original Iron, The Wide Iron, The Touch Iron, The Curling Wand, The Waving Wand, The Airshot and The O. This offer excludes The Micro Iron and all products from our range of Accessories.
2.6 You agree that, in exchange for £20 account credit, you are transferring ownership of your old straighteners to Cloud Nine.
2.7 This offer cannot be used in conjunction with any other promotion or gift card.
2.8 You will not be informed of what happens with your old straighteners once recycled. They may be reused, recycled (in whole or in part) or resold. Whilst we will always attempt to reuse and recycle straighteners, straighteners beyond repair may not be recycled or reused.
2.9 This offer is open to Cloud Nine professional account holders only. Participants must be UK residents, over the age of 18. This offer excludes the employees and agents of Cloud Nine or anyone professionally connected with the promotion or their immediate families.
2.10 Cloud Nine reserves the right to withdraw this offer at anytime without notice. These terms are governed by English Law & Courts.
2.11 Offer ends 31st December 2019. Any items received after this date will be returned to sender, and credit withheld.
3.1 Participation in the Cloud Nine exchange/recycling initiative is open to non-professional Cloud Nine account holders via participating professional/exchange service providers.
3.2 Cloud Nine offers the opportunity to recycle your current Straighteners, from any brand, in return for £20 discount against any Cloud Nine electrical tool.
3.3 To participate in The Cloud Nine Iron Exchange, participants are required to:
a) Purchase a Cloud Nine Retail Product (per section 2.5, b) from a participating Cloud Nine Exchange Salon.
b) At the time of purchase, participants must return their old Iron to the same participating Cloud Nine Exchange Salon in which their product is purchased.
c) Participants must complete all details, including the purchasers name and email address on the Iron Exchange From provided by the participating Cloud Nine Exchange Salon.
Got a Question?
Just get in touch
We're here to help! Simply pick up the phone to speak to an expert member of our team or contact us here.
Call us on...
UK 01423 223327
International +44 1423 223327
AWARD WINNING CLOUD NINE
“Service rating : They delivered quickly and everything arrived in perfect condition.
Product : I love these irons, I have used ghd's in the past but I'm glad I bought cloud 9's. They are lightweight, heat up quick and glide through my thick hair easily. The magic potion makes my hair feel lovely and soft.”