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FAQs

Is The O dual voltage?

The O can be operated with a mains voltage ranging from AC200-240V, 50-60Hz. Due to the voltage in the USA, this is currently the only place you can't use your pod.

How can I find out if my Cloud Nine product is genuine?

Many irons on the market use a hologram to prove their authenticity however these can be easily copied. Cloud Nine has given each iron their own unique identity code thanks to a state-of-the art RFID chip. This chip is designed to protect you and your product from fraud or miss selling. To confirm authentication, please contact us on 0845 0267 121.

Is my Cloud Nine product still under warranty?

We offer a 24-month manufacturers guarantee on all Cloud Nine irons, a 12-month guarantee on The O pod and a 6-month guarantee on all The O rollers. More information regarding your guarantee can be found in our Product care & Security section.

There is a fault with my irons/The O and I need to return it, what do I do?

Please see our Returns section for details of how to simply, safely and securely return your Cloud Nine product.

How do I know when The O is ready to use?

When switched on the power indicator will glow and remain blue. You can then place a roller into the pod. The pod will sound and the ready indicator will flash green. When your roller has reached the optimum temperature of 130” the ready indicator will remain green and the heat indication spot will glow red. This should take no more than four seconds.

Can I use The O abroad?

The O is fitted with a moulded 13-amp UK plug. To use The O abroad you will need to take an adaptor with you.

What are the measurements and total weight of The O?

The O measures 18cm in height and 16cm in diameter, and weighs 1.2kg.

What size do The O rollers come in?

The soft grip rollers are available in 20mm, 30mm, 40mm, 50mm and 60mm diameters.

What temperature do The O rollers heat up to?

The rollers heat up to approximately 130°.

How many rollers can I heat up at once?

The O has been designed to heat up one roller at a time, but due to its innovative technology each roller only takes four seconds to reach ready temperature.

What type of rollers do I need to use for my hair?

Typically, longer hair will benefit from the larger rollers and shorter styles from the smaller rollers, but sizes can be varied depending on your hair type and the kind of style you'd like to create. For more advice on the size of rollers you need, please visit your nearest stockist and ask for a demonstration from one of their stylists.

Can I reheat a roller once it has already been in the pod?

Never reheat a hot roller; always wait until the heat indication spot is black. Never re-heat when the heat indication spot is coloured red as this could damage the roller.

Need more help or advice?

If you haven't found an answer to your question please get in touch via our Contact Us form with your query.

Delivery information

Free UK next day delivery is available on all orders placed before 3pm Monday to Thursday. Although most orders placed before 3pm on a Friday are usually delivered the following day, we cannot guarantee this.

Please note: For orders shipped outside the EU, duty charges may be applied.

Your order should be delivered to you personally. If you are not at the stated delivery address when the order is delivered, the order will be returned to the local delivery hub and you will be left a note with further instructions.

If you have any questions about your order, please contact us and our Customer Care team will get in touch to help you.