9.1 How to Participate
9.1.1 We reserve the right to amend these terms from time to time.
9.1.2 These rules will be deemed incorporated into each prize draw and competition
except to the extent that any specific instructions and/or any additional terms
apply that we make you aware of.
9.1.3 By entering the prize draw or competition, entrants will be deemed to have read
and understood these terms and be bound by them. Entries that do not comply
with these terms and conditions will be void and will not be entered into the prize
draw or competition. All our decisions will be final and binding.
9.2 Prizes
9.2.1 If for any reason an advertised prize is unavailable, we reserve the right at our
absolute discretion to substitute a similar prize of equivalent or greater value.
9.2.2 Only one prize will be awarded per household.
9.2.3 There will be no cash or other alternative to the prize offered and the prize does
not include any additional costs and expenses unless otherwise stated.
9.2.4 Prizes involving travel: (a) Travel arrangements are the responsibility of prize
winners unless otherwise stated; (b) we reserve the right to require written
permission from the parent or guardian of any winner who is under the age of 16
and to require such a winner to choose as a companion someone 18 or over.
9.2.5 Prize draw or competition prizes and/or tickets may be restricted to certain times
of the year and unless otherwise stated all prizes must be taken within six months
of the date of the prize draw or competition draw.
9.2.6 Where prizes are to be provided by a third party then the winner will be required
to complete all appropriate or applicable booking or other formalities direct with
such third-party providers. We will have no responsibility for the acts/defaults of
any other persons, companies or third parties.
9.3 Restrictions and requirements
9.3.1 Any person who is an employee or an immediate family member of an employee of Master Distributor Limited or any other person who is directly connected with the
organisation of any prize draw and/or competition is ineligible to participate.
9.3.2 Prize draws and competitions are only open to residents of the UK (excluding
Northern Ireland).
9.3.3 All entrants are to be aged 18 or over unless any other age restriction is specified or implied. Entrants should, if under 18, obtain permission in advance from their parent or guardian to enter.
9.3.4 All entries must be received by the Company by the closing date specified in the prize drawer or competition. Answers will be entered upon submission by the entrant. No responsibility will be taken by the Company for any answers that are
misdirected, lost for technical or other reasons, or received after the closing date.
9.3.5 We reserve the absolute right to disqualify without notice any entries to any prize
draw or competition which we consider have used improper technical means to enter and/or we believe is fraudulent.
9.4 Notification
9.4.1 The winner's name will be selected in a random draw, after the closing date, from
all entrants correctly submitted in accordance with these terms and conditions.
9.4.2 The winner of a prize will be notified within 28 days after the winner has been
ascertained. If a selected winner does not respond within 28 days of receipt of
such notification, the prize will be forfeited and the Company will select an
alternative winner from the remaining eligible entries in accordance with the
process described above (and that winner will also have 28 days to respond to
their notification).
9.4.3 Please allow 28 days from the date the winner responds to the notification for
delivery of all prizes.
9.4.4 If the winner of the prize draw or competition is unable to take up a prize for any
reason or if the winner cannot be notified after reasonable efforts having been
made, then we may redraw a new name.
9.4.5 For each prize draw or competition only one prize will be awarded per entrant /
email address. Names of winners will be available on request. By entering a prize
draw or competition, you agree to your personal information being used to process
your entry, to contact you about your entry, and for the purpose outlined in clause
9.4.6 below. We will use your personal information only in accordance with these
terms and conditions and our Privacy Notice
9.4.6 The surname and county of the winner can be obtained by sending a stamped,
self-addressed envelope to Master Distributor Limited at A2 Hornbeam Square
West, Harrogate, HG2 8PA.
9.4.7 If you do not want your surname and county included on the list of winners
referred to the above, please email info@cloudninehair.com prior to the
closing date of the prize draw or competition.
9.4.8 You may be asked to participate in publicity relating to this promotion if you are
selected as a winner.
9.4.9 Entrants are liable for their entry costs to access computer networks.
9.5 While nothing in these terms and conditions will limit the Company’s liability for death or personal injury caused by its negligence or for fraud, the Company will not be legally responsible to entrants or winners for any losses that were not foreseeable to the Company or to the entrant at the time of the entry to the prize draw or competition or which were caused by a third party.
CLOUD NINE NURTURE+ OCTOBER PRIZE DRAW – TERMS &
CONDITIONS
These terms and conditions apply specifically to the CLOUD
NINE Nurture+ October Prize Draw (“Prize Draw”) and should be read alongside
Section 9 (Prize Draws and Competitions) of the CLOUD NINE Terms &
Conditions. Where there is any conflict between these specific terms and
Section 9, these specific terms will apply.
1. Promoter
The promoter is Master Distributor Limited trading as CLOUD
NINE, registered in England and Wales, with its registered office at A2
Hornbeam Square West, Harrogate, HG2 8PA (“CLOUD NINE”).
2. Eligibility
2.1 The Prize Draw is open to approved CLOUD NINE
Professional account holders who:
- are aged 18 years or over;
- are professional hairdressers or hair professionals;
- are resident in Great Britain (England, Scotland or Wales);
- hold an active and approved CLOUD NINE Professional account; and
- have access to a valid PayPal account in order to receive the prize if selected as the winner.
2.2 Employees of Master Distributor Limited, their immediate
families, agents and anyone professionally connected with the administration of
this Prize Draw are not eligible to enter.
2.3 CLOUD NINE reserves the right to verify the eligibility
and Professional account status of any entrant.
3. Promotional Period
3.1 The Prize Draw opens at 00:00 on 1 October 2026
and closes at 23:59 on 31 October 2026 (“Promotional Period”).
3.2 Registrations completed outside the Promotional Period
will not qualify for entry into the Prize Draw.
4. How to Enter
4.1 To enter the Prize Draw, an eligible Professional
account holder must successfully register one complete and valid box of
CLOUD NINE Nurture+ cards during the Promotional Period.
4.2 Successful registration of a qualifying Nurture+ box
during the Promotional Period will automatically enter the Professional account
holder into the Prize Draw. No separate Prize Draw entry is required.
4.3 The date on which the Nurture+ box was originally
received does not affect eligibility. The qualifying event is the successful
registration of the complete box during the Promotional Period.
4.4 Eligible Professional account holders who do not already
have a Nurture+ box may order a new box of Nurture+ cards through the CLOUD
NINE Professional B2B portal during the Promotional Period. Nurture+ card boxes
are supplied free of charge.
4.5 Ordering or receiving a Nurture+ box does not by itself
constitute entry into the Prize Draw. The box must be successfully registered
during the Promotional Period.
5. Entry Limit
5.1 There is a maximum of one entry per eligible
Professional account holder during the Promotional Period.
5.2 Registering additional Nurture+ boxes will not provide
additional entries into the Prize Draw.
5.3 Entries cannot be transferred between Professional
account holders or combined.
6. Valid Nurture+ Registrations
6.1 All Nurture+ cards contain codes which are known to and
traceable by CLOUD NINE.
6.2 A registration will only qualify for entry where the
Nurture+ box and associated card codes are recognised by CLOUD NINE as valid
and the complete box has been successfully registered.
6.3 Invalid card codes will not successfully register and
will therefore not qualify for entry into the Prize Draw.
6.4 CLOUD NINE reserves the right to exclude any
registration or entry which it reasonably believes:
- contains
invalid, duplicated, copied or altered codes; - has
been made using codes not legitimately issued by CLOUD NINE; - has
been made using fraudulent or improper means; or - otherwise
fails to comply with these Terms & Conditions.
7. The Prize
7.1 There is one (1) prize available to be won.
7.2 The prize is £500 cash, which will be paid to the
winner via PayPal.
7.3 The winner must have access to a valid PayPal account
capable of receiving the prize payment.
7.4 The winner will be responsible for providing CLOUD NINE
with the information reasonably required to make the PayPal payment.
7.5 The prize is non-transferable and cannot be assigned to
another Professional account holder or person.
8. Winner Selection
8.1 Following the end of the Promotional Period, CLOUD NINE
will select one winner at random from all valid and eligible entries
received during the Promotional Period.
8.2 The random draw will take place within 7 days of 31
October 2026.
8.3 Each eligible Professional account holder will have one
entry in the random draw, regardless of the number of Nurture+ boxes registered
during the Promotional Period.
9. Winner Notification
9.1 The winner will be contacted using the registered
email address associated with their CLOUD NINE Professional account.
9.2 The winner must respond to CLOUD NINE within 7 days
of the date of the winner notification.
9.3 CLOUD NINE may request reasonable information from the
winner to verify their identity, Professional account eligibility and PayPal
payment details before the prize is paid.
9.4 If the selected winner:
- does
not respond within 7 days; - cannot
be contacted using their registered email address; - is
subsequently found to be ineligible; - cannot
provide the information reasonably required to verify their eligibility or
make the PayPal payment; or - otherwise
fails to comply with these Terms & Conditions,
CLOUD NINE reserves the right to withdraw the prize from
that person and select an alternative winner at random from the remaining valid
and eligible entries.
10. Prize Payment
10.1 Once the winner's eligibility has been confirmed and
the required PayPal details have been supplied, CLOUD NINE will arrange payment
of the £500 prize via PayPal.
10.2 CLOUD NINE will not be responsible for delays caused by
incorrect PayPal information supplied by the winner or restrictions relating to
the winner's PayPal account.
10.3 CLOUD NINE will not ask the winner to make any payment
in order to receive the prize.
11. Verification and Disqualification
11.1 CLOUD NINE reserves the right to verify entries and
investigate any registration where it reasonably suspects misuse, manipulation,
fraud or a breach of these Terms & Conditions.
11.2 CLOUD NINE may disqualify an entrant where it
reasonably determines that the entrant has attempted to manipulate the
registration process, use invalid Nurture+ codes, create duplicate Professional
accounts to obtain additional entries, or otherwise gain an unfair advantage.
12. Data Protection
12.1 Personal data supplied or processed in connection with
this Prize Draw will be used for the administration of the Prize Draw,
including verifying eligibility, selecting and contacting the winner and
arranging payment of the prize.
12.2 Personal information will be handled in accordance with
the CLOUD NINE Privacy Notice.
12.3 The winner's details may be made available where
required by applicable law or regulatory requirements, subject to any rights
the winner may have in relation to the disclosure of their information.
13. General
13.1 CLOUD NINE's decision regarding eligibility, validation
of entries and selection of the winner will be final, subject to applicable
law.
13.2 CLOUD NINE reserves the right to cancel, suspend or
amend the Prize Draw where circumstances outside its reasonable control make
this necessary, provided that entrants are not unfairly disadvantaged.
13.3 CLOUD NINE accepts no responsibility for registrations
that are not successfully completed due to technical faults, system failures,
network problems or other circumstances outside its reasonable control.
13.4 Nothing in these Terms & Conditions excludes or
limits CLOUD NINE's liability where it would be unlawful to do so.
13.5 These specific Prize Draw Terms & Conditions should
be read alongside Section 9 of the CLOUD NINE Terms & Conditions.
