We are looking for an individual who will be at the forefront of shaping captivating visual narratives for our marketing campaigns. CLOUD NINE operates across multiple markets globally, so the ability to generate conceptual ideas swiftly within a dynamic environment is key.

The designer will have a strong understanding of typography, layout, animation and art direction. They will be required to help the team design and produce the best work possible, in line with the relevant campaign and brand guidelines, adapted for use across a range of platforms and formats, from social media and web to print and video.

Main Duties

• Taking direction from the Creative Lead, the successful candidate will work within the Design Team, responding to design briefs with creative outputs that adhere to our brand guidelines and standards.
• Producing attractive and effective designs for all media, working across creative channels including digital marketing, e-commerce, social media, paid media and print.
• Working across a range of media, including digital, print and motion, to support the wider Company.
• Working to deadlines and producing work that captivates our audience’s attention.
• Working as an effective team member to support and achieve departmental goals, promoting the highest standards of behaviour and attitude within the role.
• Communicating with stakeholders across various departments to ensure briefs are completed to expectations.
• Effectively managing creative briefs within the Design Team to ensure projects remain on track for completion.
• Providing support and guidance, when required, to help develop junior members of the team.

General Duties & Skills

• To be able to monitor, track and provide feedback to key stakeholders within the Company regarding any recurring issues.
• Commit to your own professional development, enhancing and improving skills and knowledge for the benefit of the wider team.
• Keep up to date with emerging AI design trends, creative technologies and industry tools, identifying opportunities to use them responsibly to improve creativity, efficiency and the quality of design output.
• A clear awareness of and interest in the hair and beauty industry.
• Ability to quickly understand business needs while consistently working with the Company’s values at the forefront.
• Ability to communicate with people at all levels, as well as with our partners and customers, in a polite, friendly and efficient manner.
• A caring, can-do attitude is essential to suit our culture and values.
• You will be well organised and able to manage your time effectively.
• You will be reliable, honest and trustworthy.
• You must have a willingness to learn new skills and develop with the Company.
• A solid understanding of CLOUD NINE products, with training provided.

Desired Skills & Experience

• A minimum of three years’ design experience within a team in an agency or in-house setting, with proven experience of producing design work to a high standard.
• A desire to collaborate and work as part of a team, with excellent multitasking abilities and the ability to prioritise work effectively.
• Keen to learn and develop as a creative.
• Comprehensive skills in Adobe InDesign, After Effects, Illustrator, Photoshop and Figma.
• Strong written and verbal communication skills.
• Adeptness with leading design software packages.
• The ability to meet deadlines within a high-pressure environment.
• The ability to see projects through from inception to production.
• Consistency regardless of project size.
• Good organisational skills that support the wider team.
• The motivation to maintain and improve design standards.
• The willingness to listen to feedback and use it to improve.

The above is a summary only, and you may be required to undertake any other additional duties that are a reasonable requirement of the role. The Company reserves the right to reasonably vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business. This is a great opportunity for a designer who wants to work in a fast-paced, supportive environment, contribute to a globally recognised beauty brand and continue developing their creative skills.

Apply now: careers@cloudninehair.com

Join us at CLOUD NINE. Award-winning hair straightener brand CLOUD NINE are hiring a UK/EU Customer Experience Executive on a fixed term contract for our Peak Season, ending in January 2027!

CLOUD NINE are a global industry-leading, award winning hair and beauty brand. From day one, they have set out to create premium hair styling tools, that always brings the focus back to hair health with ambitious plans to be the world’s leading premium hair tools brand!

CLOUD NINE are hiring a full-time 40 hours a week, Monday to Friday, UK/EU Customer Experience Executives on a fixed term contract for our Peak Season, starting 1 October and ending in January 2027.

This individual will be responsible for the day-to-day delivery of CLOUD NINE’s customer experience strategy, enhancing the customer’s experience and supporting our customers across all sales channels. They will work on maintaining and improving our high standards of customer experience, meeting set expectations. Working as part of a team, they will be confident to support customers in both the UK as well as the EU. Having experience with translation tools would be advantageous to cover the EU market, with a current focus on Italian and German speaking customers, but not exclusively, whilst also collaborating with the digital, marketing and sales teams.

This role is based at the Harrogate HQ. Once fully trained, you will work set shifts listed below, with one day per week
being a working from home day after completion of the training period:

• 8:00am – 4:30pm
• 8:45am – 5:15pm
• 11:30am – 8:00pm (worked from home)
• 9:00am – 4:00pm (Friday)

 
Main duties

• Work to the agreed customer experience guidelines and strategy, always implementing best practice with the aim of achieving the highest standards of customer experience.
• Day-to-day delivery of the company’s customer experience and support capability across all B2C communication platforms, including; telephone, web chat, email, Salesforce CRM platform, review platforms, social media: Facebook, Twitter, Instagram.
• Achieve individual performance targets.
• Assist customers via education of products and services.
• Processing manual orders where necessary.
• Resolving any issues in the order process on behalf of the customer.
• Assist with all customer complaints, escalating to the Customer Service Manager via the agreed escalation path where necessary.
• Build customer rapport to defuse escalated complaints.
• Advise customers of company policies and procedures.
• Turn complaints into sales where possible.
• Retain customers through education of products.
• Keeping up to date with all current promotion, trading changes, website updates and stock levels.
• Identifying and flagging potentially fraudulent orders/activity on the CRM, adhering to the company policy, and escalating these to the Customer Experience Team Leader.
• Liaise with the company’s repair/servicing department and warehouse team, to ensure a quick turnaround of repair/replacement of products. Careful and considered real time communication with customers meeting set SLAs.

General duties

• Monitor, track and flag any recurring issues or common customer services enquiries.
• Act as an ambassador for the company, supporting and promoting the company’s vision, mission and values.
• Keep up to date with all mandatory training and ongoing improvement of knowledge relating to your role.
• Commit to own professional development, enhancing and improving skills and knowledge.

 
Required & desired skills & experience

Essential:

• Previous customer service and sales experience including answering phones
• Excellent communication skills
  both written and verbal.
• A willingness to learn and ability to use own initiative.
• Experience in providing high levels of service.
• Keen eye for detail.
• A strong team player with the ability to work in a fast-paced environment.
• Confident in dealing with customers both electronically and over the phone.
• A genuine passion for customer services and helping others.
• Natural rapport building skills.
• Ability to learn and pick up new skills quickly.
• IT literate.

 
Desirable:

• Any previous experience with a CRM system would be ideal.
• Familiar with translation tools and knowing how to use them effectively (current focus on Italian and German)

What you’ll get in return:

• 25 days holiday plus bank holidays per annum (FTE).
• Exclusive discounts across our entire range.
• Access to subsidised Coach Gym Membership, following probation.
• Health Shield cash plan.
• Life Assurance policy.
• Company Pension scheme.
• Team building activities and internal events all year round.
• The opportunity to be part of an amazing and supportive team.

The above is a summary only and you will be required to undertake any other additional duties that are a reasonable requirement of the role. The Company reserves the right to reasonably vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

If you are interest in joining us at CLOUD NINE, please send your CV to careers@cloudninehair.com