Product Warranty

Style with the peace of mind that your hair straightener, dryer or curler is covered by the Cloud Nine product warranty.

Cloud Nine products are manufactured to the highest quality standards. In the unlikely event that your product develops a fault, our warranty covers repair or replacement within the guarantee periods below.

Product	Manufacturer's Guarantee Period	Extended Warranty Period
Straighteners - Full Range*	1 YEAR	3 YEARS
Gift with purchase - Travel Hair Dryer	1 YEAR	-
Dryers - The Airshot	1 Year	-
Accessories	-	-
Dryers - The Airshot Pro	1 YEAR	2 YEARS
Hot Brush	1 Year	3 Years
Gift with purchase - Earbuds	1 YEAR	-
Curlers	1 Year	3 Years

[Should you have a product not on the above list, please contact our Customer Experience Team who will be happy to confirm your warranty]

*Excluding The Original Cordless Iron which has a 1-year Manufacturer’s Guarantee only (battery 6 months). You can also purchase an extra 1-Year Upgraded Warranty for £19 on any straightener. Please see more information below.

In the unlikely event that your product has developed a fault, please visit our returns page where we’ll help you find a solution.

How to active your free extended warranty

If you have purchased your styling tool directly from Cloud Nine, we have automatically registered your product and activated your warranty for you, so there is no need to go any further. If purchased elsewhere, you must activate your extended warranty by registering your product within 14 days of purchase. Proof of purchase from a recognised retailer is required for verification. Our warranty is not valid on unregistered products.

Register your product.

NEW! UPGRADE FOR AN ADDITIONAL YEAR WARRANTY

Enhance your investment with an additional 1 year of protection on our straightener range for just £19. By adding the 1-Year Upgraded Warranty to your basket at the time of purchase directly from Cloud Nine, your new straighteners will be covered for a total of 4 years. Enjoy complete confidence and long-lasting peace of mind.

View our Warranty Terms and Conditions.

Return a faulty product

In the unlikely event that your product develops a fault within its warranty period, please visit our returns page where we’ll help you find a solution.

For product faults outside of the warranty period, we offer a repairs service for £79. Learn more.

Got a question? Get in touch

You can contact our Customer Experience Team for help by simply giving us a call or using our Online Chat function.

Phone Numbers
UK: 01423 223327
International: +44 1423 223327

Monday - Thursday: 9am-5pm
Friday: 9am-4pm
Saturday and Sunday: Closed

Online Chat
Monday to Thursday - 8am – 5pm
Friday - 9am - 4pm

Our Office
A2 Hornbeam Square West
Harrogate
HG2 8PA

Cloud Nine Product Warranty

Product Warranty

How to active your free extended warranty

NEW! UPGRADE FOR AN ADDITIONAL YEAR WARRANTY

Return a faulty product