45 Day Website Returns

We’re incredibly proud of our CLOUD NINE kinder-to-hair styling tools and are so confident that you will fall in love with them at first swipe, we’re offering a 45 day money back guarantee. If for any reason you wish to return a product that you have recently purchased from cloudninehair.com, your order is covered by our 45-day no quibbles guarantee, excluding personalised products.

To return your product within 45 days of receipt and receive a full refund, please click here. 

IMPORTANT POLICY NOTES:

All returned products must be unmarked and undamaged, including the original packaging.

Any CLOUD NINE gifts received with your original purchase must also be returned unmarked and undamaged to receive a full refund.

Monogrammed irons cannot be returned for a refund unless faulty within 45 days.

We will aim to process your return within 7 working days of receipt.

Unfortunately, we are unable to exchange items and the return postage will be at your own cost.

Faulty Returns

We take pride in the quality of our products, so we hope that you never experience any problems. However, in the unlikely event that your product develops a fault, we will ensure the returns process is as quick and easy as possible.

To provide us with the information we need to process your return, please click here.

IMPORTANT POLICY NOTES:

All CLOUD NINE products are covered by a one-year warranty period in line with our Terms and Conditions.

If you have purchased an Iron or a Wand an extended warranty period of three-years is offered when the product is registered here within 14 days of purchase.

‘In Warranty’ defective products will always be replaced with a like-for-like replacement, however in some instances the product colour may differ from the original item.

In the case of product replacement, the Warranty period remains in line with the Original Purchase date. There is no extended warranty period on a replacement product.

Please do not return any accessories with your parcel as these are recycled on arrival to our Service Department.

Should your product have a broken 3 pin plug, please contact our Customer Care team.