Mainland UK Next-Day Delivery is FREE on all orders over £60.00. All Next Business Day Delivery orders must be placed before 10pm, Monday - Friday, excluding English Bank Holidays.

Orders placed before 10pm on Friday will be delivered on Saturday, orders placed after 10pm on Friday, throughout the weekend and until 10pm on Monday will be delivered on Tuesday. Delivery restrictions may apply for Scottish Highlands, Channel Islands and Northern Ireland.*
1-3 working days. Delivery for orders placed for items under a total of £60.00 are charged at £2.95.
Unfortunately, we are unable to split orders therefore the full contents of the order will be shipped together. CLOUD NINE will update you by email should we have any further delay in getting your product to you. You will be notified once your products have been despatched and parcel tracking will be included.
Please allow 48 hours for delivery in Northern Ireland with postcodes BT.
Will be delivered within 5-7 days; the above delivery times then apply.

A signature will be required on receipt of your parcel.

*Delivery restrictions include All BT, AB30, 31, 33-38, 41-45, 51-56, 63, DD8-9, DD10, FK8 3, FK17-21, IV4-9, IV63, PH10, 11,13,14, TD15 2, TD21- 25, HS1-9, IV1-3, IV10- 28, 30-32, 36, 40-56, KA27, KA28, KW1-3, KW5-14, KW15, KW16-17, PA20-49, PA62-78, PA80, PA60, PA61, PH17-26, 30-44, 49, 50, ZE1-3 can take up to 3 business days for delivery.
Delivery charges and estimated delivery times outside the UK are as follows:

• Republic of Ireland: 2-3 business days - £12.00

To purchase products with the European 2 pin plug please order from CLOUD NINE Europe.

• United States and Canada: 2-3 business days - £20.00

We will ship out products with a US plug attached for products purchased for this delivery destination. We are unable to ship certain products due to the US voltage.

We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.

Unfortunately we are unable to send deliveries to British Forces Post offices (BFPO).

Unfortunately, due to certain shipping regulations, we are unable to send any of our wet products outside of the UK. In these instances our fiercely kind Customer Care team will be in touch to let you know of the alternative product we will send out instead.
Our delivery partner DPD are committed to delivering parcels carbon neutral without making any extra charges. They offset 1 million tonnes of carbon dioxide annually and take measurements to monitor the amount of greenhouse gases that are emitted. Find out more about our sustainability initiatives.