Delivery

Mainland UK Next Day Delivery is available on all orders over £60 at no charge.

All Next Business Day Delivery orders must be placed before 8pm, Monday - Friday, excluding English Bank Holidays. Orders placed before 8pm on Friday will be delivered on Saturday, orders placed after 8pm on Friday, throughout the weekend and until 8pm on Monday will be delivered on Tuesday. Delivery restrictions may apply for Scottish Highlands, Channel Islands and Northern Ireland.*

Standard Delivery is free on all orders over £60 and orders typically arrive within 3-5 working days.

If you won’t be home for your delivery, DPD Click & Collect lets you choose a nearby DPD Pickup point where you can collect your order at your convenience. With over 6,500 locations available, it’s a greener, more sustainable option that helps reduce CO2 emissions from transportation.

How long will my parcel stay in the store?
Your parcel will be held for 7 days. If not collected, it will be returned to us.

What do I need to collect my parcel?
You’ll need your Pickup pass, which will be sent to you via email.

How can I track my DPD collection?
You can track your parcel using your reference number or opt in to receive email or text updates.

What if I can’t find my Pickup pass?
Your parcel number is included in the dispatch email or text. Visit www.dpd.co.uk, enter your parcel number and home postcode, and download your Pickup pass.

Can someone else collect my parcel?
Yes, but they must bring the Pickup pass, their own photo ID, and a copy or photo of the recipient’s ID to verify the name and details.

All professional use and salon retail orders will be dispatched within 3-5 working days.

Orders over £60 are eligible for free delivery. There will be a charge of £4.95 for any orders under £60.

Unfortunately, we can’t split orders, so all items will be shipped together. If there’s any further delay in shipping your order, Cloud Nine will notify you by email. You’ll receive a confirmation email with tracking details once your products have been dispatched.

Please allow 48 hours for delivery in Northern Ireland with postcodes beginning with BT.

*Delivery restrictions include All BT, AB30, 31, 33-38, 41-45, 51-56, 63, DD8-9, DD10, FK8 3, FK17-21, IV4-9, IV63, PH10, 11,13,14, TD15 2, TD21- 25, HS1-9, IV1-3, IV10- 28, 30-32, 36, 40-56, KA27, KA28, KW1-3, KW5-14, KW15, KW16-17, PA20-49, PA62-78, PA80, PA60, PA61, PH17-26, 30-44, 49, 50, ZE1-3 can take up to 3 business days for delivery.

Personalised, monogrammed styling tools will be delivered within 3-5 working days when ordered before 3pm.

A signature will be required on receipt of your parcel.

Our delivery partner DPD is committed to supplying carbon neutral delivery without extra charges to customers. They offset 1 million tonnes of carbon dioxide annually and take measurements to monitor greenhouse gas emissions.

Find out more about our sustainability initiatives.

Delivery charges and estimated delivery times outside the UK are as follows:- Republic of Ireland: £12.00 - 2-3 business days

For products with a European 2-pin plug, please order directly from the Cloud Nine Europe website.

Shipping restrictions:
We are unable to ship wet line products (like Magical Quick Dry Potion and Magical Remedy) outside the UK due to shipping regulations. If this affects your order, our Customer Experience Team will contact you with alternative product options.

Currently, we are unable to ship to the US and Canada.