1.1 What these terms cover. These are the terms and conditions on which you may take part in our CLOUD NINE Trade In Programme (“Trade In Programme”), which provides you with the option to get a reduction in price for selected new Cloud Nine Straighteners (“New Device”) purchased through the Cloud Nine Shop Online (www.cloudninehair.com), either purchased outright or through a credit facility, or through the Cloud Nine Upgrade Programme, in exchange for trading in your existing device ( “Existing Device”).

Only electrical Hair Straighteners manufactured by either CLOUD NINE, Dyson or ghd are acceptable Existing Devices to trade in. The Trade In Programme is only available between during selected times. The level of discount which you receive may vary, dependent on the model of Existing Device you trade in and the condition of your Existing Device. The Trade In discount can not be used in conjunction with any other offer or promotion. The offer is limited to two purchases of New Devices per customer. Any further orders of New Devices under the trade in programme may be rejected at our sole discretion. We may also refuse to accept any orders placed for New Devices (or cancel any such orders prior to dispatch) using this Trade In Programme where we have reasonable grounds to suspect fraud.

1.2 Why you should read them. Please read these terms carefully if you would like to take part in the Trade In Programme. These terms tell you who we are, the conditions of the Trade In Programme and other important information.



2.1 Who we are. We are Master Distributor Limited, a company registered in England and Wales. Our company registration number is 07079855 and our office is at A2 Hornbeams Square West, Harrogate, North Yorkshire HG2 8PA

2.2 How to contact us. Visit ‘contact us’ section of cloudninehair.com for a range of contact options.

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.



3.1 How to take part in the Trade In Programme. Visit www.cloudninehair.com/pages/trade-in and complete the form. On successful submission of the form a discount code will be provide for you to use when checking out of the Official CLOUD NINE website www.cloudninehair.com.

3.2 The offer to take part in the Trade In Programme is available to all UK consumers

3.3 Your participation in the Trade In Programme is subject to you providing the Existing Device to us within 21 days of receiving your New Device. Should you fail to provide the Existing Device to us within 21 days of receipt of your New Device you may be required to return your New Device to us, or you may be asked to pay back the upfront discount you received. Failure to provide your New Device or payment, to Cloud Nine may result in legal proceedings being taken against you to recover the device.

3.4 Please note that existing Subscription members who are part way through the term of their subscription membership may not trade an Existing Device which was purchased through the Subscription Programme to take part in the Trade In Programme. It is a requirement of the Subscription Programme membership that you return your original Existing Device at the point when you upgrade.

3.6 Other than as specified in these terms and conditions, our standard Terms and Conditions of Sale (which can be found here) will govern your purchase of the New Device and any other products purchased from our website.



4.1 If you decide to take part in the Trade In Programme, you must provide your Existing Device to us. The Existing Devices must be manufactured by CLOUD NINE, Dyson or ghd.

  • At the point at which you have provided your Existing Device to us, ownership in the New Device will pass from you to us (or a third party nominated by us).


5.1 You should ensure that the Existing Device is provided to us within 21 days of receiving your New

Device. If you do not send your Existing Device within this timeframe, then unless you return your New Device, Cloud Nine may, after 21 days have elapsed after delivery of your New Device, deduct a sum equal to the discount you receive for trading in your Existing Device from your payment card.

5.2 In the event we are required to take this action, please note that we reserve the right to refuse to take any further orders from you; we will also review any activity in relation to existing orders under your name.

5.3 Please note that should you fail to return the Existing Device to us, and we are unable to recover the money from your payment card be may being legal proceedings.



6.1 Entering into the Trade In Programme does not prevent you from exercising your rights to cancel your order during the 21-day cooling off-period provided for in our standard Terms and Conditions of Sale.

6.2 Full information about your rights to return a defective product in line with our Returns

Policy can be found in our standard Terms and Conditions of Sale: https://www.cloudninehair.com/pages/terms-and-conditions-of-sale

6.3 If you exercise your right to cancel and return your product during the 21-day cooling off period, or if we have agreed to pay you a refund because the product we have provided you with is defective, we will endeavour to return your Existing Device to you, but we cannot guarantee its return. In the event that we are unable to recover your Existing Device, we will provide you with a similar CLOUD NINE product.

6.4 Taking part in the Trade In Programme does not affect any statutory rights you may have, including your rights under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.



7.1 How we will use your personal information. We will use the personal information you provide to us in accordance with the terms of our privacy policy, which can be found here: https://www.cloudninehair.com/pages/privacy-policy

If you wish to withdraw your consent to us processing your personal data, please contact us using one of the contact methods in the ‘Contact Us’ section of www.cloudninehair.com.  

7.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.



8.1 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

9.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

9.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

9.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.