UK/EN (£)
AUS/EN ($)
DE/DE (€)
IT/IT (€)
PLUGS AND INTERNATIONAL USE
If you want to use a CLOUD NINE product internationally, all you have to do is use a UK to EU or US adaptor. Please note that our products operate at standard UK voltage (220v – 240v), which means that in countries that use different voltage levels, performance can be affected. To avoid disappointment, we recommend checking your destination’s voltage before you make your trip!
TAKING CARE OF YOUR PRODUCT
Your CLOUD NINE product will live a long and happy life if you keep an eye on how you store it. Try not to tightly wrap the cable around your Irons, Wands or Airshots. Instead, gently loop it in the carry case. This greatly reduces the chances of wearing the inner wire, which is important because this kind of damage isn’t covered by warranty. You can also protect your Irons from scratches and chips by keeping the plug and plates apart; again this is important because plate damage isn’t covered under warranty.
WARRANTY
CLOUD NINE products come with a standard warranty that lasts from the day you buy for one year. You can extend Iron and Wand warranties by three years if you register your product within 14 days of purchase. An issue within the warranty period? We’ll replace or repair your product for free. For problems outside of warranty, contact our Customer Experience Team through our Help Centre for advice on next steps. Please note that if you haven’t registered your Iron or Wand for extended warranty, we can’t offer free replacements or repairs.
Registering your products activates our three-year warranty. If a problem crops up within that warranty period, we’ll repair or replace the product for free. If a product stops working, or starts beeping, contact our Customer Experience Team via Help Centre
Unfortunately not, however if you call our Customer Experience Team via our Help Centre they will be happy to help.
Unfortunately not. We do offer repair services to get you back on CLOUD NINE as quickly as possible.
External damage is not covered under warranty. If you’d like to arrange to replace or repair a CLOUD NINE product, it’s a job for our Customer Experience Team. You can reach them via our Help Centre
We don’t cover broken filters in our warranty. Replacements can be found via the CLOUD NINE site.
We cannot recommend any unofficial repair services. Unofficial services can be dangerous or do further damage to your product that will not be covered under CLOUD NINE warranty. If your product happens to have a problem outside of warranty, all you have to do is contact our Customer Experience Team through our Help Centre and they’ll not only advise you on how to access our repair service, but how much it will cost.
WHICH PRODUCT IS BEST FOR ME?
Our Irons have real cult followings so we understand that choosing between them can be difficult. To help make your mind up, here are the main differences:
THE ORIGINAL IRON:
• Seven different temperature settings ranging from 100 to 200°C.
• Multiple temperatures suitable for all hair types. Fine, damaged or delicate hair. Even coarse hair.
• Features on/off switch.
THE TOUCH IRON:
• Two temperature settings - 165 and 195°C, adjustable by clicking together the plates.
• The world’s first automatic iron has no on/off switch. The plates heat instantly and cool when out of use for 30 seconds. For the full lowdown on CLOUD NINE irons, check out our BLOG.
THE ORIGINAL IRON:
• Seven different temperature settings ranging from 100 to 200°C.
• Multiple temperatures suitable for all hair types. Fine, damaged or delicate hair. Even coarse hair.
• Features on/off switch.
THE TOUCH IRON:
• Two temperature settings - 165 and 195°C, adjustable by clicking together the plates.
• The world’s first automatic iron has no on/off switch. The plates heat instantly and cool when out of use for 30 seconds. For the full lowdown on CLOUD NINE irons, check out our BLOG.
Each award-winning Wand does something different. Your hair type will determine what suits you best.
THE CURLING WAND
• Helping to achieve both large and tight curls.
•The Curling Wand also creates soft waves for a healthier, shinier finish.
• Three heat settings - 125°C to 175°C. Select the temperature best suited to your hair type.
THE WAVING WAND
• The Wand of choice for loose waves, subtle textures and relaxed curls.
• A chunky barrel most at ease in longer hair.
• Three heat settings - 100°C to 200°C. Select the temperature best suited to your hair type.
THE TEXTURE WAND
• Perfect for enhancing and defining tighter afro hair or natural curls.
• Works with shorter hair to achieve curling and volume.
• Helps even the straightest hair retain curl and texture.
THE CURLING WAND
• Helping to achieve both large and tight curls.
•The Curling Wand also creates soft waves for a healthier, shinier finish.
• Three heat settings - 125°C to 175°C. Select the temperature best suited to your hair type.
THE WAVING WAND
• The Wand of choice for loose waves, subtle textures and relaxed curls.
• A chunky barrel most at ease in longer hair.
• Three heat settings - 100°C to 200°C. Select the temperature best suited to your hair type.
THE TEXTURE WAND
• Perfect for enhancing and defining tighter afro hair or natural curls.
• Works with shorter hair to achieve curling and volume.
• Helps even the straightest hair retain curl and texture.
DELIVERY
Mainland UK Next-Day Delivery is £2.95 on all orders. All Next Business Day Delivery orders must be placed before 9.00pm, Monday - Friday, excluding English Bank Holidays. Orders placed before 9.00pm on Friday will be delivered on Saturday, orders placed after 9.00pm on Friday, throughout the weekend and until 9.00pm on Monday will be delivered on Tuesday. Delivery restrictions may apply for Scottish Highlands, Channel Islands and Northern Ireland.*
Standard Delivery is free on all orders over £60 and orders typically arrive within 2-3 working days.
Standard Delivery is free on all orders over £60 and orders typically arrive within 2-3 working days.
DISCOUNTS AND OFFERS
We do. Students can look good between lectures with our 15% discount. Redeem the offer by verifying your student status with UNIDAYS HERE.
Discount codes are entered into the CLOUD NINE shopping page. It’s one discount code per transaction, and there’s a minimum spend. Discount codes cannot be used in conjunction with other promotional offers or gift vouchers, cannot be exchanged for monetary value either and cannot be applied retrospectively.
‘Free gift with purchase’ promotions are only redeemable during specified dates – each promotion’s T&Cs detail these; you can find them on the CLOUD NINE site. Promotions always depend on a minimum spend or the purchase of specific products, and products are only available while stocks last. Free gifts are not redeemable for cash amounts and should be included in the parcel if you’d like to return in exchange for full refund.
RETURNS AND FAULTY PRODUCTS
Our Customer Care Team can help. You can head over to our Returns page. Provide your product’s serial number and proof of purchase and we’ll soon get you back to looking your best self.
Proof of purchase proves a warranty is still valid, and within warranty any CLOUD NINE product is eligible for free replacement or repair. Although product serial numbers provide manufacture dates if a product is purchased via third party, these might not match date of purchase, which is what your warranty depends on. Please keep your receipt and warranty information safe!
Of course. If you return a product within 45 days of purchase, you’ll receive a full refund. We ask that you cover postage costs and request proof of postage, and we also need the product returned in saleable condition. We can’t accept a returned product if it was purchased over 45 days ago, or if it’s in poor condition, and if you received a gift with your purchase, that would need to be returned for a full refund. Finally, personalised products are unfortunately ineligible for return unless faulty.
Do not ignore a beep! It’s a safety precaution that suggests a product fault. If your CLOUD NINE product produces a warning sign, please stop using it and head over to our Returns page.
If you return a product for repair or replacement, we politely ask that you only send us the faulty item. Please keep hold of any of the accessories or extra products that it came with. Unfortunately, due to the very high volume of orders processed in our warehouse, any accessories that we receive will be recycled.
If you would like to get in touch to discuss the progress of your product’s return or replacement, please contact our Customer Care Team here. Please include your proof of postage details so that we can track your item.
Wherever possible we aim to replace items on a like-for-like basis. However, in some situations (say, if your product was a limited edition) we may no longer have the item in stock. In this instance it might be that your replacement is a different coloured product or style, but we’ll keep you posted every step of the way.
If it was at fault, yes. Your new product will be covered under the original product’s warranty.
RECYCLING
We care for more than just your hair, we care for the planet too. Our Iron Recycling Service is completely free of charge for UK customers,, and we recycle ALL straightening Irons, regardless of brand or purchase point. For more information on CLOUD NINE sustainability, take a look at our page.