Close up of The Original Iron black packaging on a black background.Close up of the CLOUD NINE Original Iron and Hot Brush packaging in black, with a black background.


How to return your item

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We’re incredibly proud of our CLOUD NINE kinder-to-hair products and are so confident that you will fall in love with them at first swipe, we’re offering a 45 day money back guarantee.

If for any reason you wish to return a product that you have recently purchased from, your order is covered by our 45-day no quibbles guarantee, excluding personalised products.

To return your product within 45 days of receipt and receive a full refund, please call our returns department on 01423 223 327 Monday – Friday 9am -5pm.


All returned products must be unmarked and undamaged, including the original packaging.

Any CLOUD NINE gifts received with your original purchase must also be returned unmarked and undamaged to receive a full refund.

Monogrammed irons cannot be returned for a refund.

 We will aim to process your return within 14 working days of receipt.

Unfortunately, we are unable to exchange items and the return postage will be at your own cost.

NOTE: If you are returning a styling set containing two products within the 45 day guarantee period, please enter the details of just one of the products but return both items in the package

We take pride in the quality of our products, so we hope that you never experience any problems. However, in the unlikely event that your product develops a fault, we will ensure the returns process is as quick and easy as possible.

To provide us with the information we need to process your return, please click here.


All CLOUD NINE products are covered by a warranty period in line with our Term and Conditions. For professional use faulty returns contact us.

'In Warranty' defective products will always be repaired where possible. If we are unable to repair your product, we will replace with a like-for -like product. However, in some instances the product colour may differ from the original item.

In the case of product replacement, the Warranty period remains in line with the Original Purchase date. There is no extended warranty period on a replacement product.

Please do not return any accessories or boxes with your parcel as these are recycled on arrival to our Service Department. Accessories include the travel case, heat guard and product box.

If you are returning The Cordless Iron Pro please ensure you return your Cordless Iron Pro, Charger (with plug adaptors) and Charging Pod.

In the unlikely event you have a problem with your professional use product please contact us so that we can resolve your situation as soon as possible. Professional use products are subject to our Terms and Conditions.

Got a question? Get in touch
You can contact our Customer Experience Team for help by simply giving us a call or using our Online Chat function.

Phone Numbers

UK: 01423 223327

International: +44 1423 223327

Monday to Thursday - 9am – 5pm
Friday - 9am - 4pm
Saturday and Sunday - Closed

Online Chat
Monday to Thursday - 8am – 8pm
Friday - 9am - 4pm

Our Office
A2 Hornbeam Square West



3 models, one with red hair, another with black hair and one with blonde hair, all wearing glittery outfits. The blonde model is holding The Cordless Iron.

Need some help?

If you have any questions get in touch.