We’re incredibly proud of our CLOUD NINE kinder-to-hair styling tools and are so confident that you will fall in love with them at first swipe, we’re offering a 45 day money back guarantee. If for any reason you wish to return a product that you have recently purchased from cloudninehair.com, your order is covered by our 45-day no quibbles guarantee, excluding personalised products.
To return your product within 45 days of receipt and receive a full refund, please click here
. IMPORTANT POLICY NOTES:
All returned products must be unmarked and undamaged, including the original packaging.
Any CLOUD NINE gifts received with your original purchase must also be returned unmarked and undamaged to receive a full refund.
Monogrammed irons cannot be returned for a refund unless faulty within 45 days.
We will aim to process your return within 7 working days of receipt.
Unfortunately, we are unable to exchange items and the return postage will be at your own cost.
Professional use and Salon Retail products are excluded from our 45 day money back guarantee.