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Cloud Nine Product Warranty

Product Warranty

Style with the peace of mind that your hair straightener, dryer or curler is covered by the Cloud Nine product warranty.

Cloud Nine products are manufactured to the highest quality standards. In the unlikely event that your product develops a fault, our warranty covers repair or replacement within the guarantee periods below.

Product Manufacturer's Guarantee Period Extended Warranty Period
Cordless Battery 6 MONTHS N/A
Magical Quick Dry Potion and Accessories N/A N/A
The New Airshot Pro 1 YEAR 2 YEARS
Revive, Rejuvenate, Redefine 1 YEAR N/A
Sericite Collection 1 YEAR 3 YEARS
The Contouring Original Iron 1 YEAR 3 YEARS
The Airshot 1 YEAR N/A
The Airshot Pro 1 YEAR 2 YEARS
The Airshot (Professional) 1 Year N/A
The Contouring Wide Iron 1 YEAR 3 YEARS
The Slim Iron 1 YEAR 3 YEARS
The Original Cordless Iron 1 YEAR N/A
The Original Hot Brush 1 YEAR 3 YEARS
The Original Iron Pro 1 YEAR 3 YEARS
The Original Iron (Professional) 1 Year 3 Years
The Original/Wide New Range & Limited Edition/Touch/Slim Irons and All Wands 1 YEAR 3 YEARS
The Retro Iron 1 YEAR 3 YEARS
The Wide Iron Pro 1 YEAR 3 YEARS
The Wide Iron (Professional) 1 Year 3 Years

In the unlikely event that your product has developed a fault, please visit our returns page where we’ll help you find a solution.

How to active your extended warranty

You must activate your extended warranty by registering your product within 14 days of purchase. Proof of purchase from a recognised retailer is required for verification. Our warranty is not valid on unregistered products.

Register your product.

View our Warranty Terms and Conditions.

Return a faulty product

In the unlikely event that your product develops a fault within its warranty period, please visit our returns page where we’ll help you find a solution.

For product faults outside of the warranty period, we offer a repairs service for £79. Learn more.

Got a question? Get in touch
You can contact our Customer Experience Team for help by simply giving us a call or using our Online Chat function.

Phone Numbers
UK: 01423 223327
International: +44 1423 223327


Monday - Thursday: 9am-5pm
Friday: 9am-4pm
Saturday and Sunday: Closed

Online Chat
Monday to Thursday - 8am – 5pm
Friday - 9am - 4pm

Our Office
A2 Hornbeam Square West
Harrogate
HG2 8PA