Repair Service

Order in the next d hr m sec for free next day delivery*

Build your order

The Original Iron

£79

The Touch Iron

£79

The Wide Iron

£79

Total

Repair

Repair services have to be ordered seperately to other products.

Repair

Repair services have to be ordered seperately to other products.

A black Touch Iron hair straightener.

Repair Service

Get your style back. With our hair straightener repair service that's unlocks your tool. And your style. For hair irons whose warranty has worn out, but not their unstoppable looks.

£79.00

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Get your style back.
We're committed to giving you your styler back. And saving hair irons from landfill by giving them a second life. Our official repair service is available for all Original, Wide, and Touch Irons that have developed a fault outside of warranty. Price includes pre-paid leabels to send and return your iron, as well as the repair.
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The Repair Proccess
Step One
Check out to get your confirmation email with returns instructions. Print out and post your confirmation email with your Iron.
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The Repair Process
Step Two
We will assess the repair. You'll then receive your repaired Iron within 21 days with a free six-month warranty

Over300+awards won globally

Awards

Our goal: Unstoppable style. Revolutionary technology. Our products are designed with your hair in mind. It's why we've won over 300 awards and counting.

" Prepare to be the subject of serious hair envy. "
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Ideal For: Faulty Irons that are out of warranty

Product Type: The Original, Wide and Touch Iron 

Warranty: 6 months

The price includes a pre-paid label to return your Iron to us and the cost for CLOUD NINE to return it to you like new.

The repaired CLOUD NINE hair straightener comes with a new warranty that lasts from the day you buy for 6 months. 

For problems within or outside of this warranty period, contact our Customer Experience Team through our Help Centre for advice on next steps.

Delivery


Standard delivery is free on all orders over £60 – 3-4 working days. There is a £2.50 charge for orders under £60.


*Delivery times and charges may change depending on shipping destination and time. Read more about Delivery.

Monogrammed Products**

Added at checkout. Personalised and delivered within 3-5 working days. Free on all Midnight Collection irons.

Monogrammed irons cannot be returned for a refund unless faulty within 45 days.

**Applies to selected irons only.

Recycling

We'll recycle your old styling tools for free, whatever the brand, whatever the condition, with the industry’s first styling tool recycling programme. Find out how to recycle with CLOUD NINE.


Returns

45 day full refund policy on all products, restrictions apply to personalised products. Read our full Returns Policy.

All CLOUD NINE products come with a standard warranty that lasts for one year. If you buy direct from our website, you'll automatically benefit from a three year warranty on selected products*.

An issue within the warranty period? We'll repair or replace your product for free. For problems outside of warranty, contact our Customer Experience Team through our Help Centre for advice on next steps. Please note that if you haven’t registered your Iron or Wand for extended warranty, we can't honour the extended warranty.

*Excludes The Original Cordless Iron which has only a 1 year warranty and a 6 month warranty for the battery.

Go on. Tell them what you want.

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