Repair Service

Order in the next d hr m sec for free next day delivery*

Build your order

The Original Iron


The Touch Iron


The Wide Iron




Repair services have to be ordered seperately to other products.


Repair services have to be ordered seperately to other products.

A black Touch Iron hair straightener.

Repair Service

Get your style back. With our hair straightener repair service that's unlocks your tool. And your style. For hair irons whose warranty has worn out, but not their unstoppable looks.



A model with head tilted back holding a black CLOUD NINE straightener through black hair.
Get your style back.
We're committed to giving you your styler back. And saving hair irons from landfill by giving them a second life. Our official repair service is available for all Original, Wide, and Touch Irons that have developed a fault outside of warranty. Price includes pre-paid leabels to send and return your iron, as well as the repair.
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The Repair Proccess
Step One
Check out to get your confirmation email and get in touch with our Customer Experience team. You will receive a Pre-Paid label to complete and print out. Post your confirmation email with your Iron.
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The Repair Process
Step Two
We will assess the repair. You'll then receive your repaired Iron within 7 days with a free six-month warranty

Over300+awards won globally


Our goal: Unstoppable style. Revolutionary technology. Our products are designed with your hair in mind. It's why we've won over 300 awards and counting.

" Prepare to be the subject of serious hair envy. "
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Ideal For: Faulty Irons that are out of warranty

Product Type: The Original, Wide and Touch Iron 

Warranty: 6 months

The price includes a pre-paid label to return your Iron to us and the cost for CLOUD NINE to return it to you like new.

The repaired CLOUD NINE hair straightener comes with a new warranty that lasts from the day you buy for 6 months. 

For problems within or outside of this warranty period, contact our Customer Experience Team through our Help Centre for advice on next steps.

Next-day delivery is available on all our products*. 

Alternatively, select Standard Delivery and your order will typically arrive within 3-4 working days. Standard Delivery is also free on all orders over £60. There is a £2.50 charge for orders under £60. 

*Delivery times and charges may change depending on shipping destination and time.

Prefer to collect? We offer a Click & Collect service if you’re not going to be at home for your delivery. Check out our delivery info.

Monogrammed Products** Can be added at checkout. Personalised and delivered within 3-5 working days. Free on all Midnight Collection irons. Monogrammed irons cannot be returned for a refund unless faulty within 45 days. 

**Applies to selected irons only.

Recycling We'll recycle your old styling tools for free, whatever the brand, whatever the condition, with the industry’s first styling tool recycling programme. Find out how to recycle with CLOUD NINE.

Returns 45-day full refund policy on all products, restrictions apply to personalised products. Read our full Returns Policy.


All CLOUD NINE products come with a standard warranty that lasts for one year. If you buy directly from our website, you'll automatically benefit from a three-year warranty on selected products*.

An issue within the warranty period? We'll repair or replace your product for free. For problems outside of warranty, contact our Customer Experience Team through our Help Centre for advice on the next steps. Please note that if you haven’t registered your Iron or Wand for an extended warranty, we can't honour the extended warranty.

*Excludes The Original Cordless Iron which has only a 1-year warranty and a 6-month warranty for the battery.

Go on. Tell them what you want.

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