Christmas Delivery

Over the Christmas period there may be a slight delay to our usual delivery timescales which are shown below. We understand how important your Cloud Nine delivery is to you, therefore we will do our utmost to prevent this and we thank you in advance for your understanding and patience during this busy period.

For Pre-Christmas delivery

Orders must be placed before 11am on Saturday 22nd December.

Any orders placed between Saturday 22nd December (after 11am) and Thursday 27th December (before 3pm) will be delivered on Friday 28th December.

UK Delivery

Next-Day Delivery

Mainland UK next-day delivery is FREE on all orders over £60.00. For next-day delivery orders must be placed before 3pm, Monday - Thursday. Orders placed before 3pm on a Friday will be delivered on the following Monday, orders placed after 3pm will be delivered the following Tuesday.

Standard Delivery

1-3 working days. Delivery for orders placed for items under a total of £60.00 are charged at £2.95.

Special Saturday Delivery

Saturday delivery is available at a cost of £12.00, providing the order is placed before 3pm on Friday.

Channel Islands

3-5 Days, £12.00

Monogrammed Products

Will be dispatched within 3-5 days; the above delivery times then apply.

A signature will be required on receipt of your parcel.

International Delivery

Delivery charges and estimated delivery times outside the UK are as follows:

  • Northern Ireland: 2-3 Days
  • Republic of Ireland: 2-3 days - £12.00
  • France: 2 ~ 5 days - £16.00 (We have recently been experiencing delays on orders going to France. Please include a French mobile number when placing your order).
  • Rest of Europe: 2 ~ 5 days - £35.00
  • Rest of world: 3 ~ 7 days - £60.00

Please note: For orders shipped outside the EU, duty charges may be applied. If you have any questions about your order, please contact us and one of our Customer Care Team will be in touch to help you as soon as possible.

We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.

Got a Question?
Just get in touch

We're here to help! Simply pick up the phone to speak to an expert member of our team or contact us here.

Call us on...

UK 0845 026 7121

International +44 1423 223327


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