Delivery

COVID-19

Just to let you know, CLOUD NINE is running as usual. FREE Next Day Delivery* is still available on orders over £60.

For further info, please view our faqs page.

UK Delivery

Next-Day Delivery

Mainland UK next-day delivery is FREE on all orders over £60.00. All next business day delivery orders must be placed before 3pm, Monday - Thursday, excluding English Bank Holidays.

Orders placed before 3pm on a Friday will be delivered on the following Monday, orders placed after 3pm will be delivered the following Tuesday. Delivery restrictions may apply for Scottish Highlands, Channel Islands and Northern Ireland.*

Standard Delivery

1-3 working days. Delivery for orders placed for items under a total of £60.00 are charged at £2.95.

Northern Ireland

Please allow 48 hours for delivery in Northern Ireland with postcodes BT.

Special Saturday Delivery

Saturday delivery is available at a cost of £2.95 (on orders over £60), providing the order is placed before 3pm on Friday. Delivery restrictions may apply for Scottish Highlands, Channel Islands and Northern Ireland.*

Bank Holiday restrictions apply to Saturday delivery.

Monogrammed Products

Will be delivered within 72 hours; the above delivery times then apply.


A signature will be required on receipt of your parcel.

*Delivery restrictions include All BT, AB30, 31, 33-38, 41-45, 51-56, 63, DD8-9, DD10, FK8 3, FK17-21, IV4-9, IV63, PH10, 11,13,14, TD15 2, TD21- 25, HS1-9, IV1-3, IV10- 28, 30-32, 36, 40-56, KA27, KA28, KW1-3, KW5-14, KW15, KW16-17, PA20-49, PA62-78, PA80, PA60, PA61, PH17-26, 30-44, 49, 50, ZE1-3 can take up to 3 business days for delivery.

International Delivery

Delivery charges and estimated delivery times outside the UK are as follows:

  • Republic of Ireland: 2-3 business days - £12.00

To purchase products with the European 2 pin plug please order from Cloud Nine Europe.

We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.

Got a Question?
Just get in touch

We're here to help! Simply contact our customer service team for help.

Our office

A2 Hornbeam Square West,
Harrogate
HG2 8PA

Monday

8:45am – 5:15pm

Tuesday

8:45am – 5:15pm

Wednesday

8:45am – 5:15pm

Thursday

8:45am – 5:15pm

Friday

8:45am – 5:15pm

“Service rating : Quick delivery and amazing product. Best straighteners I’ve ever used.
Product : Amazing.”

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