cloudninehair.com puts the safety and security of our customers first. As a result, we have a number of online security measures in place to ensure that our transaction process is extremely safe and that our customers’ information is secure.

 

When buying or selling online, caution must always be exercised. The majority of online transactions are completed without incident, so simply follow the guidelines below to help ensure that your online shopping experience is as safe and secure as possible:

 

  • If you’re using a public computer or terminal, always log out when you complete an online session.
  • cloudninehair.com will never email or call you to ask you to disclose or verify your credit card or bank account details.
  • If you are contacted by, or receive an unsolicited e-mail from an unknown person or company, and are asked to confirm or provide your password, personal or banking information, please do not respond and report the incident to cloudninehair.com for investigation immediately.
  • If you receive what you suspect is a ‘spoof’ cloudninehair.com e-mail, please report the incident to us.

IS IT SAFE TO ENTER MY PAYMENT CARD NUMBER ON THIS WEBSITE? +

Yes – you can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

WHY DID MY ONLINE AUTHORISATION PAYMENT FAIL? +

It is not uncommon for a request for payment card authorisation to fail a couple of times before the card is finally authorised. If we are experiencing difficulties taking payment from you, you will not receive an order confirmation number and you will be asked to re-enter your card details. You are always welcome to submit new credit card information to us for a particular order.

HOW WILL I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY RECEIVED? +

You will receive a confirmation email from us detailing the specifics of your order. This will be sent to the email address given when you placed your order online.