ON CLOUD NINE is a No Lock In subscription service and not a hire purchase agreement. The appliance provided to you remains the property of CLOUD NINE for the duration of the subscription.
You can NOT sell or dispose of the device.
The ON CLOUD NINE terms and conditions constitute a binding agreement between you and Master Distributor Ltd. A breach of these T&C’s may result in (1) legal action against yourself (2) Formal collections processes being applied (3) The Non return fee being applied and damage fees applied.
You may end your subscription at any time by returning your device and informing the ON CLOUD NINE customer service team directly via this link. The subscription will only end when CLOUD NINE have received the device. Customers must provide proof that the device has been returned to CLOUD NINE.
If you fail to make a payment you must return the device immediately to CLOUD NINE. Failure to make a payment or return the device within 30 days will result in monthly billing continuing and or the no return fee being applied.
Acceptable evidence of the return of the device will be a valid parcel tracking number to the ON CLOUD NINE returns department and CLOUD NINE's receipt of the device. Cancellation of the subscription will only take effect upon receipt of the CLOUD NINE device.
Failure to provide evidence of the return of the device as set out above may result in (1) legal action against yourself (2) Formal collections processes being applied (3) The Non return fee being applied and an invoice created for the full retail amount of the device (4) Administrations charges and damage fees applied.