1. THESE TERMS AND CONDITIONS

• 1.1 What these terms cover. These terms apply to all items provided to you by Master Distributor Ltd t/a CLOUD NINE through the ON CLOUD NINE platform advertised on our website www.cloudninehair.com
  
  
• 1.2 When these terms apply. These terms shall become binding when the Product is delivered to you at the address you have provided, and we and you shall be bound by these terms until you end your subscription.

• 1.3 These terms are binding. These terms constitute a binding agreement between you and Master Distributor Ltd. A breach by you of these terms may result legal action against you.
  
  

1.4 Other relevant Cloud Nine terms. A number of provisions set out in our T&Cs of Sale www.cloudninehair.com are incorporated into these terms. The following terms apply: 2. Information about us and how to contact us; 4. Our products; 6. Our rights to make changes (excluding clause 6.2); 7. Getting it to you (excluding clause 7.7); 9. How to end the contract with us; 11.1 How to tell us about problems; 13. Extra bits; 16. Your personal information; and 17. Other important terms

• 2.1 Annual subscription. ON CLOUD NINE is an annual subscription service. As an ON CLOUD NINE member you will hold, but not own, the Product. The Product remains the property of CLOUD NINE for the duration of your subscription.

• 2.2 Your obligations. By subscribing to ON CLOUD NINE, you agree to:
  
  
  • 2.2.1 pay us the annual subscription fee for your Product (see Subscription Fees at bottom of the Terms & Conditions page);
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    2.2.2 take reasonable steps to keep the Product safe and in reasonable working order (although we appreciate items will be subject to normal wear and tear);
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    2.2.3 keep your contact and payment information up to date, and inform us of any change to your billing address, telephone number or email; and
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2.2.4 keep the Product in your possession and not sell, assign, transfer, re-hire or otherwise dispose of it.

• 2.3 Ending your subscription. You may end your subscription at any time by informing ON CLOUD NINE via emailing info@cloudninehair.com and returning your Product to us. You must pay the costs of return postage. Your subscription will only end when we have received your returned Product, so we recommend that you use an insured and tracked mailing service.

• 2.4 Charges for non-return or damage. You will be charged a non-return fee of £99.99 if you fail to return the Product to us within 30 days of the end of your subscription. We will inspect the Product when it is returned. If your Product is not returned in reasonable working order (subject to normal wear and tear) you may be charged a fee of £49.99.

• 3.1 You may update your Product after two years. ON CLOUD NINE subscribers may update their Product after two full consecutive years of subscription. If you wish to refresh your Product, you can either choose an alternative available product or a replacement for your existing device (NOTE: annual payment maybe affected). You do not have to refresh your Product if you do not wish to do so. Products returned to CLOUD NINE will be recycled.
  
  
• 3.2 Refresh return costs. You must pay the costs of return postage. We will only process your Product refresh once we have received your returned Product, so we recommend that you use an insured and tracked mailing service.

• 4.1 Recurring annual subscription fee. You acknowledge and agree that CLOUD NINE is authorised to charge you an annual subscription fee every 12 months until and unless you end your subscription and return your Product to us. Please note that you will not be entitled to a full or partial refund of the annual subscription fee if you end your subscription part way through the year.

• 4.2 If you fail to pay. If you fail to make a payment your subscription will automatically end and you must return the Product to us. You will be charged a non-return fee of £99.99 if you fail to return the Product within 30 days of the end of your subscription. We will inspect the Product when it is returned. If your Product is not returned in reasonable working order (subject to normal wear and tear) you may be charged a fee of £49.99.

• 5.1 Returning and replacing faulty products. If your Product develops a manufacturing fault, please return it to us and we will provide you with a replacement free of charge. We will aim to get this to you within 48 hours of receipt of the faulty Product.
  
  
• 5.2 Loss, theft and accidental damage. If your Product is lost, stolen or accidentally damaged you may be eligible for a replacement Product for a one-off fee of £99.99. Claims for replacement Products are limited to one claim per annual period.

• 5.3 Process for accidental damage claims. If your Product is accidentally damaged you must contact us. If your claim is verified we will send you a pre-paid returns label. We will despatch your replacement once we have received your Product and you have paid the replacement fee. The replacement Product may be a refurbished device.

• 5.4 Process for theft claims. If your Product is stolen you must contact us and provide us with a police crime reference number. We will despatch your replacement once your claim is verified and you have paid the replacement fee. The replacement Product may be a refurbished device.

• 5.5 Process for loss claims. If your Product has been lost you must contact us and provide us with details of your claim. We will despatch your replacement once your claim is verified and you have paid the replacement fee. The replacement Product may be a refurbished device.

• 5.6 Replacement product shipping Postage or shipping costs for replacement Products may be charged in addition to the replacement fee.

Authorised and regulated by the Financial Conduct Authority (945073)