Shipping policy

1. The different delivery options and associated costs will be displayed on our Site at the time that you submit your order.

2. When we send you an email formally accepting your order, we will confirm the delivery option selected by you at the checkout. We will use reasonable endeavours to meet any estimated delivery date and to inform you of any potential delay that means that your products may not be received by the estimated delivery date. However, we do not provide any guarantee that the products will be received by any estimated delivery date.

3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, that we become aware of, then we will
contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. Unless you and we agree otherwise, if we cannot deliver your products within
30 days of the date of your confirmation email, we will:
3.1 let you know;
3.2 cancel your order; and
3.3 give you a refund.

4 Delivery will take place at the address specified by you when you placed your order
with us.

5 If no one is available at your address to take delivery and the products cannot be
posted through your letterbox, our third party courier should either leave you a note,
or send you an email or text message, informing you of how to rearrange delivery or
collect the products from an alternative address, such as a neighbour, a local depot or
designated collection outlet.

6 If, after a failed delivery to you, you do not re-arrange delivery or collect them from an alternative address, a delivery depot or designated collection outlet, we (or our third party courier) will contact you for further instructions.

7 We may deliver your products in instalments.

8 A product will be your responsibility from the time we deliver the product to the
address you gave us, or delivered to the alternative address that you instruct our third party courier to deliver to, or on collection by you from a local depot or designated
collection outlet.