Recycling FAQs

Recycling FAQs

What is the Iron Recycling Service?

We're proud to pioneer the industry's first Iron Recycling Service. This service gives you the opportunity to recycle your old Straightening Irons with us - regardless of their brand - completely free of charge. To find out how to recycle your Straightening Iron, click here

What Straightening Iron brands can I recycle?

We’ll recycle all Straightening Irons from any brand, regardless of where they were purchased. It’s our goal to save 1.5m Irons from going to landfill in the next 3 years, so click here to send your old Straightening Irons to hair heaven.

Who can use this service?

Our Iron Recycling Service is available to all UK residents aged 18 and over. As part of our long-term sustainability strategy, we will be extending this service internationally over the next few years. Watch this space! We do not offer this service to any firm, company or partnership. Please visit our Terms and Conditions for more information.

Can I follow the status of my Iron Recycling Service return?

You can track your return during its journey to us with the Royal Mail. Once your return has arrived at our Recycling Centre, due to the volume of returns, we are unable to provide you with the recycling status on your individual item.

How are my straightening Irons recycled?

Once your Straightening Irons have been received at our Recycling Centre, they will either be reused, repurposed or recycled. If your old Iron has reached End of Life (EOL), our waste management partners will collect and recycle this product to save it from going to landfill. 

EOL irons: Your irons will be collected from our recycling hub at CLOUD NINE HQ by our waste management partners. They are then taken back to their facility, where all items are manually depolluted. All parts that can be recycled are removed and separated before the items are shredded. The components are then broken down back into their raw materials and sent for smelting. Plastics that contain BFRs (substances that can’t be recycled) are separated and sent for high temperature incineration with all other plastics sent for polymer extraction. 

Do I have to pay to recycle my old Straightening Irons?

No! Our Iron Recycling Service is completely FREE of charge. Simply visit www.cloudninehair.com/recycle to download your pre-paid Royal Mail postage label. From there, all you need to do is package your irons and drop them at your local Post Office. We’ll take care of the rest.

What products can I recycle with you?

Currently, the Iron Recycling Service is designed for Straightening Irons only. It’s extremely important to us to ensure all Styling Tools can be recycled as part of our Recycling Service, and we’re working hard to offer this Service to all Styling Tools as soon as possible, so watch this space!

How do I recycle my Straightening Irons?

It couldn’t be easier! Visit our Recycling Page to complete a short form to receive your pre-paid Royal Mail postage label. Then simply package up your Straightening Irons and drop them off at your local Post Office. We’ll take care of the rest.

Got a Question?
Just get in touch

We're here to help! Simply pick up the phone to speak to an expert member of our team or contact us here.

Call us on...

UK 01423 223327

International +44 1423 223327

Email [email protected]

Our office

A2 Hornbeam Square West,
Harrogate
HG2 8PA

Monday

8:45am – 5:15pm

Tuesday

8:45am – 5:15pm

Wednesday

8:45am – 5:15pm

Thursday

8:45am – 5:15pm

Friday

8:45am – 5:15pm

“Service rating : Service was great
Product : Good to hold and set your own temperature , also came with a lovely bag .”

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