Website Returns

Returns Policy

If for any reason you wish to return your product, all orders are covered by our 45-day return policy (excludes personalised products). Simply return your product to us within 45 days of receipt to receive a full refund.

Note: Monogrammed irons cannot be returned for a refund unless faulty within 45 days.

To return a product please complete a Returns Form and follow the return instructions described.

We will aim to process your return within 7 working days of receipt. Unfortunately, we are unable to exchange items.

Warranty Policy

All Cloud Nine products are covered by a one-year warranty period.

If you have purchased The Original Iron, The Wide Iron or The Touch Iron, an extended warranty period of two-years is offered when the product is registered here within 14 days of purchase.

In the unlikely event that your item has developed a fault, please visit our Service and Repair centre.

‘In Warranty’ defective products will always be replaced with a like-for-like replacement, however in some instances the product colour may differ from the original item.

In the case of product replacement, the Warranty period remains in line with the Original Purchase date. There is no extended warranty period on a replacement product.

Should your product have a broken 3 pin plug, please call our customer service team on 0845 026 7121 or at

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8:45am – 5:15pm


8:45am – 5:15pm


8:45am – 5:15pm


8:45am – 5:15pm


8:45am – 5:15pm





(Bank Holiday)

Hours might differ

“Service rating : Delivered the next day , so pleased with them and I would defined recommend them . Brilliant
Product : The best straighteners I have every had . My fiancé asked if I had been to the hairdresser 😀”


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