Website Returns

Returns Policy

If for any reason you wish to return your product, all cloudninehair.com orders are covered by our 14-day return policy (excludes personalised products). Simply return your product to us within 14 days of receipt to receive a full refund.

Note: Monogrammed irons cannot be returned for a refund unless faulty within 14 days.

To return a product please complete a Returns Form and follow the return instructions described.

We will aim to process your return within 7 working days of receipt. Unfortunately, we are unable to exchange items.

Warranty Policy

All Cloud Nine products are covered by a one-year warranty period.

If you have purchased The Original Iron, The Wide Iron or The Touch Iron, an extended warranty period of two-years is offered when the product is registered here within 14 days of purchase.

In the unlikely event that your item has developed a fault, please visit our Service and Repair centre.

‘In Warranty’ defective products will always be replaced with a like-for-like replacement, however in some instances the product colour may differ from the original item.

In the case of product replacement, the Warranty period remains in line with the Original Purchase date. There is no extended warranty period on a replacement product.

Should your product have a broken 3 pin plug, please call our customer service team on 0845 026 7121 or at info@cloudninehair.com

Got a Question?
Just get in touch

We're here to help! Simply pick up the phone to speak to an expert member of our team or contact us here.

Call us on...

UK 01423 223327

International +44 1423 223327

Email info@cloudninehair.com

Monday

8:45am – 5:15pm

Tuesday

8:45am – 5:15pm

Wednesday

8:45am – 5:15pm

Thursday

8:45am – 5:15pm

Friday

8:45am – 5:15pm

Saturday

Closed

Sunday

Closed

(Bank Holiday)

Hours might differ

“Service rating : Fabulous product and a great deal as I had a free bootle of lotion and free delivery.
Feels really good for my hair as doesn't burn it's also a relief to know I can't leave them on.
Product : What a deal, straighteners, free delivery and free lotion! Also very quick...”

0

Shopping Bag

Sub Total
£0.00
Shipping (Estimated)
£0.00
Total
£0.00