Service & Repairs

COMPLETE RETURNS FORM

In the unlikely event that your product has developed a fault, please complete the returns form below. This will ensure we have all the information we need to process your return and reach a speedy solution.

If your Client has a product that has developed a fault, please advise them to complete our customer returns form directly at www.cloudninehair.com/service-centre

Where is the Serial Number?
The Serial Number is a 12-digit code, found next to the 'on/off' switch on your styler Where to find the Serial Number

Please insert your Email Address and Telephone Number. Our Returns team will be in touch within 1 working day.

We have confirmed your product is in Warranty

This product is not in Warranty. Please press send and our customer service team will be in touch within 1 working day.

Got a Question?
Just get in touch

We're here to help! Simply pick up the phone to speak to an expert member of our team or contact us here.

Call us on...

UK 01423 223327

International +44 1423 223327

Email info@cloudninehair.com

Monday

8:45am – 5:15pm

Tuesday

8:45am – 5:15pm

Wednesday

8:45am – 5:15pm

Thursday

8:45am – 5:15pm

Friday

8:45am – 5:15pm

Saturday

Closed

Sunday

Closed

(Bank Holiday)

Hours might differ

“Service rating : I purchased on a Friday but it was bank holiday Monday. I did pay for Saturday delivery but customer service wasn’t sure but it did arrive an they are great. Instant heat with two taps
Product : As above, great product & service”

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